Job Description
In this role, you'll play a key part in human resources operations, working alongside a dynamic team that values innovation, collaboration, and continuous growth.
Your key responsibilities will include:
Manage Tier 1 tickets and higher-level process-driven queries and elevations from WFA Assistance regarding Employee Life Cycle, Time & Pay, as well as respond to day-to-day HR-related inquiries using ServiceNow and Workday to provide prompt and effective responses.
Support Workforce Administration activities such as Hiring, Onboarding, Offboarding, Job Changes (Promotions, Personal Data Changes, etc.), Time & Absence management and Payroll processes such as pay queries, time input and approval, time off, and absence requests.
Subject Matter Expert collaborative with end-to-end process participants on at least one process area.
Escalate complex issue to Workforce Administration Analyst, Payroll Support Tier 2 or Team Lead
Provide training or buddying support to more recent hires to resolve straightforward HR inquiries and issues based on predefined guidelines and knowledge articles.
Provide feedback on process improvements and contribute to the continuous enhancement of Tier 1 services and supporting the implementation of solutions when necessary.
Participate in and support HR-related projects, systems, and technologies. Present findings, recommendations, and project updates to key stakeholders.
Ensure adherence to SLAs (Service Level Agreement) for response and resolution times while adhere to the quality framework standards.
Maintain a high level of customer service and professionalism in all interactions. Demonstrate the confidence and knowledge to bring any queries to a satisfactory and timely resolution.
• Strong relationship management with Convatec colleagues and stakeholders in satisfactory resolution of inquiries and requests.
• Work closely with various stakeholders to gather input, assess needs, and ensure alignment across business units - Service Delivery Team (WFA, Rewards & Benefits, L&D, Talent Acquisition), COE (Payroll, HRIS @ PSX team, HR population (People Partners, HRBP, PMO), IT provisioning and access team, Finance T&E team, Managers and Employees.
To be successful you will:
Possess a Bachelor’s Degree in Human Resources, Business Administration, or a related field
Proficiency in written and spoken English is required; other language skills (European, Asian, or Spanish) are advantageous
Preferred experience with HR systems and customer service tools such as Workday, Service Now, SAP, MS 365, and MS Teams
Strong attention to detail and accuracy
Effective stakeholder management and presenting skills
Excellent organizational and time management abilities
Strong communication and interpersonal skills
Demonstrated prudence when handling confidential information
Ability to work in a fast-paced workplace
At Convatec we believe in taking care of our people, because they’re the heart of everything we do. As part of our team, you’ll enjoy a range of benefits designed to support your wellbeing, growth, and success.
These include
Flexible working arrangements,
Ongoing learning and development opportunities
Competitive remuneration
Access to health and wellbeing programs
At Convatec, we’re pioneering trusted medical solutions to improve the lives we touch. If you’re ready to make a real impact, apply today and help us bring our Forever Caring promise to life.
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Beware of scams online or from individuals claiming to represent Convatec
A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.
If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you’re unsure, please contact us at [email protected].
Equal opportunities
Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.
Notice to Agency and Search Firm Representatives
Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.
Already a Convatec employee?
If you are an active employee at Convatec, please do not apply here. Go to the Career Worklet on your Workday home page and View "Convatec Internal Career Site - Find Jobs". Thank you!
About Convatec
Pioneering trusted medical solutions to improve the lives we touch:
Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in Advanced Wound Care, Ostomy Care, Continence Care, and Infusion Care. With over 10,000 colleagues, we provide products and services in around 90 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention, treatment for hard to heal wounds, at-risk skin and ulcerated tissue to supporting debilitating conditions, improved patient outcomes and reduced care costs. Convatec's revenues in 2025 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more please visit: http://www.convatecgroup.com.