Professional Services Engineer L3

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Role Overview

The Professional Services Engineer is responsible for executing and delivering complex IT modernization projects based on solution designs developed by the Systems Architect. This role serves as the primary technical implementation lead, ensuring projects are deployed accurately, securely, and in alignment with architectural standards.

Apex primarily utilizes Dell, SonicWall, Ubiquiti and Cisco hardware across client infrastructure environments. Candidates must demonstrate proven proficiency and hands-on experience implementing, configuring, and supporting solutions built on these platforms.

This is a senior, client-facing role requiring deep hands-on technical expertise, strong communication skills, and the ability to independently execute complex infrastructure projects in a fast-paced professional services environment.

Primary Responsibilities

The Professional Services Engineer is responsible for the following activities in support of successful project delivery and client engagement:

• Lead technical execution from project kickoff through completion
• Deliver implementations within defined scope, timeline, and quality standards
• Identify, communicate, and mitigate technical risks during deployment
• Maintain alignment with approved architectural designs and internal standards
• Provide technical leadership during project execution
• Validate performance, resiliency, and operational readiness prior to project closure
• Produce clear documentation and knowledge transfer materials
• Ensure successful transition of completed solutions to managed services or operations teams
• Maintain professional, solution-oriented communication with client stakeholders
• Perform onsite project work at client locations as required
• Participate in scheduled after-hours or weekend implementation activities when necessary to minimize client business disruption
• Travel to client sites as needed to support project delivery

Experience & Technical Qualifications

The Professional Services Engineer must demonstrate senior-level, hands-on experience delivering complex enterprise IT projects in a professional services or MSP environment. This role requires independent execution capability across infrastructure, networking, cloud, modern workplace, and security platforms.

Professional Background

• 5+ years of hands-on experience implementing complex infrastructure solutions
• Proven history of independently executing complex migration and modernization initiatives
• Experience delivering projects for midsize and enterprise organizations
• Background operating in multi-site and hybrid environments
• Experience coordinating onsite deployments and scheduled cutovers
• Strong client-facing communication and documentation skills
• Expected Compensation of $115k to $125k Dependent on Experience

Infrastructure & Virtualization

Demonstrated experience implementing and migrating:

• Windows Server deployments and full server migrations
• VMware vSphere / ESX and Microsoft Hyper-V environments
• Physical-to-virtual and cross-platform migrations
• Enterprise storage solutions (SAN/NAS) and underlying storage technologies
• Windows Failover Clustering and high-availability configurations
• Enterprise backup platform implementation and recovery validation

Cloud, Identity & Modern Workplace Modernization

Experience executing cloud adoption, identity transformation, and endpoint modernization initiatives:

• Azure IaaS deployments and server-to-cloud migrations
• Active Directory to Entra ID transitions
• Hybrid identity architecture and synchronization
• Microsoft 365 migrations, tenant transitions, and consolidation projects
• SharePoint Online migrations

Modern Workplace & Endpoint Deployment

• Microsoft Intune and MaaS360 device management implementations
• Windows Autopilot provisioning and automated device enrollment
• Secure device configuration baselines and compliance policy deployment
• Conditional Access and Zero Trust-aligned device access configuration
• Endpoint lifecycle deployment as part of modernization initiatives

Identity & Access Security Implementation

• Multi-factor authentication (MFA) configuration
• Conditional Access policy deployment
• Secure identity configuration aligned with project requirements

Network Infrastructure Implementation

Demonstrated experience leading deployment and modernization of enterprise network environments:

• Full network infrastructure replacements and refresh initiatives
• Enterprise routing and switching implementations
• LAN/WAN and SD-WAN deployments
• Firewall implementation and secure remote connectivity solutions
• IPSec and SSL VPN deployments
• Network segmentation and performance optimization
• High-availability and business continuity configurations

Wireless & Connectivity

• Wireless LAN (WLAN) design and deployment across complex SMB and enterprise environments
• Access point and controller-based wireless implementations
• Secure wireless segmentation and guest network configuration
• Point-to-point and site-to-site wireless bridge deployments
• Coverage validation, signal optimization, and performance tuning

Security Implementation & Resiliency

Implementation-focused security experience within infrastructure projects:

• Firewall rule configuration and policy hardening
• Secure remote access configuration
• Endpoint protection deployment
• Backup validation and disaster recovery testing
• Implementation of security best practices within infrastructure deployments

Certifications (Preferred)

• Microsoft role-based certifications
• Cisco CCNA / CCNP
• VMware VCP
• Azure certifications
• Security+ or CISSP

Physical & Work Environment Requirements

• Primarily knowledge-based work utilizing computer systems and remote access tools
• Extended periods of sitting, typing, and screen-based work
• Frequent use of keyboard, mouse, and telephone/video conferencing tools
• Ability to lift and transport equipment up to approximately 25 pounds (servers, network hardware, peripherals)
• Ability to work in server rooms, network closets, and client office environments
• Occasional bending, kneeling, or crouching during equipment installation
• Ability to travel to client locations as required (local and occasional air travel)
• Availability to participate in scheduled after-hours or weekend project work when necessary

Who We are: 

At New Charter, we’re building a caliber of business the IT industry hasn’t yet seen. We are serving small-to-medium sized businesses in 10+ industries across North America, and we deliver best-in-class technology solutions to propel our clients into the digital world.

At New Charter Technologies, we’re investing in our people – through growth and learning initiatives, employee benefits, company innovation, and more. We are constantly seeking a diverse candidate backgrounds and perspectives to amplify inclusive hiring practices for each job opening. Our partner companies have career paths for many different role types, whether you want to be deeply technical or whiteboarding with clients, and we are committed to developing fulfilling career paths for all contributors at New Charter Technologies. (Please note: Every application submitted through Workday is reviewed by a real person, not an AI. We value your time and take each submission seriously.)

Our teams are dedicated to pioneering breakthrough technologies, disruptive solutions, and transformative strategies. We’re the architects of change, fostering an environment where bold ideas take flight, and creativity knows no bounds. At New Charter Technologies, we’ve embraced the idea that every individual brings something special to the table. Our foundation is based on the belief that each team member plays a crucial role in our collective success. 

Ready to be part of a dynamic and supportive community where your unique skills and personality shine? We’re on a mission to make a difference, and we want you to be part of the story. Let’s transform the world together and build a career that’s as unique as you are!

We are looking for driven and passionate people who are excited to work in an incredibly rewarding environment. So, if you are ready to learn, be inspired, solve problems, and grow professionally, apply today! Learn more here: Why New Charter.

New Charter Technologies is committed to creating an inclusive environment and is proud to be an equal opportunity employer. New Charter recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.