Operations Manager

At U.S. Bancorp India, we’re on a journey to do our best. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bancorp India gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Job Description:

Job Function: Lending Operations Director – Global Capability Center

Role Summary

The Lending Operations Director leads a large, multi-functional operations team at the U.S. Bank Global Capability Center (GCC) supporting the bank's commercial, wholesale, and institutional lending businesses. This leader is accountable for end-to-end service delivery, operational risk management, talent development, and transformation across lending lifecycle functions including loan boarding, servicing, collateral management, documentation, post-close review, and syndications support. The role partners closely with US-based business and operations leaders to ensure seamless execution, regulatory compliance, and continuous process improvement in a follow-the-sun operating model.

Key Responsibilities

Service Delivery & Operational Excellence

• Own end-to-end delivery of lending operations processes migrated to the GCC, ensuring SLA attainment, quality standards, and turnaround times meet or exceed onshore benchmarks.

• Manage daily production across multiple lending functions (boarding, servicing, collateral, documentation, payments, post-close review and insurance monitoring) with transaction volumes in the tens of thousands monthly.

• Establish and monitor KPIs, dashboards, and governance routines; escalate risks and drive root-cause remediation.

• Data-driven, metrics-focused, and disciplined in execution.

• Comfortable leading through ambiguity, transformation, and high-growth environments.

Risk, Controls & Regulatory Compliance

• Ensure adherence to SOX controls, internal audit requirements, and regulatory expectations (OCC, FRB, RBI, and local jurisdiction).

• Maintain a strong control environment, including issue management, RCSAs, and third-party/vendor risk oversight.

• Partner with Compliance, Legal, and Risk teams to address regulatory changes, exam findings, and control gaps.

Transformation, Automation & Innovation

• Champion digital transformation initiatives including intelligent document processing (IDP), workflow automation, AI/ML use cases, and platform modernization.

• Identify and execute process re-engineering opportunities to drive productivity, capacity release, and cost savings.

• Collaborate with Technology and Change Management teams to deliver system enhancements and integration with onshore platforms.

• Translates enterprise strategy into local execution plans.

Talent Leadership & People Management

• Effective across geographies, time zones, and matrixed reporting structures.

• Lead a team of 100+ FTEs (including managers and individual contributors); build succession pipelines and career pathways.

• Drive engagement, retention, and diversity outcomes; own action planning for employee survey results.

• Establish training academies, cross-training programs, and certification frameworks to build deep lending expertise locally.

• Track record of developing leaders and building high-performing teams.

Stakeholder & Business Partnership

• Serve as the senior GCC point of contact for US-based Lending Operations, Business Line partners and functional partners.

• Represent the GCC in executive forums, QBRs, MBRs, and steering committees; deliver executive-ready reporting and insights.

• Manage program agreements, transition roadmaps, and knowledge transfer plans for new work migrations.

• Ability to influence and communicate effectively with US-based C-suite and senior leaders.

Financial Management

• Own cost center budgeting, headcount planning, and financial forecasting for the function.

• Deliver committed productivity and cost-to-serve targets; track and report savings from automation and process improvements.

Qualifications

Required

• Experience: 13+ years in banking or financial services operations, with at least 8+ years in commercial/wholesale lending operations and 8+ years leading large teams.

• Education: Bachelor’s degree in finance, Business, Accounting, related field or related relevant work experience.

• GCC/Captive Experience: Proven track record leading operations at a global capability center or shared services organization supporting a US or European bank.

• Domain Expertise: Deep knowledge of commercial lending lifecycles, bilateral and syndications, specialty lending (commercial real estate, asset-based lending, subscription lending), collateral and insurance monitoring, documentation review, and loan servicing platforms (e.g., nCino, LoanIQ, AFSVision).

• Regulatory Knowledge: Strong understanding of US banking regulations, SOX, BSA/AML, and OCC/FRB expectations.

Preferred

• Experience leading transitions/migrations of work from onshore to offshore locations.

• MBA or advanced degree preferred.

• Six Sigma/Lean certification; PMP or Agile credentials.

• Exposure to intelligent automation, RPA, and AI/ML applications in lending operations.

• Prior experience scaling a GCC function (build-out, hiring ramp, org design).

Work Location: Chennai

Work Model : 5 days Work from Office

Shift Hours : 9 AM - 6 PM

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Posting may be closed earlier due to high volume of applicants.

This is an U.S. Bancorp India posting. U.S. Bancorp India is a part of the U.S. Bank family.