Senior Director-Digital Marketing Media

SUMMARY

This is a high-profile, high-impact role at the intersection of media strategy, data science, and creative execution. You will report directly to the Chief Marketing Officer and maintain weekly engagement with the Chief Digital Officer, Chief Financial Officer, and Chief Analytics Officer. You will build and lead a small in-house team, manage a portfolio of premier digital marketing agencies and media consultants, and own the end-to-end digital media strategy for JTV's full brand portfolio.

JTV's broadcast-to-digital model creates attribution complexity that purely digital brands never face: live TV programming drives branded search intent in real time; gemstone education content influences purchase decisions that convert weeks later through different channels; an omnichannel customer is more engaged than a single-channel buyer. Our Analytic Edge MMM and Provalytics MTA are built to decode this complexity. Your job is to act on what they tell you — and to stay ahead of the digital curve through innovative thinking and industry leadership.

KEY Responsibilities

1. Digital Media Strategy & Execution

• Serve as the digital media quarterback for JTV, Jedora, JTV Auctions, and Gemstones.com — plan, create, and execute the digital media strategy across all platforms and brands
• Develop unique, brand-specific digital strategies that meet and exceed customer acquisition, revenue, and margin objectives
• Lead omnichannel campaigns and creative seasonal themes — ensure strategic focus throughout the entire lifecycle of every digital marketing initiative
• Research digital industry trends continuously and develop action plans to stay ahead of the retail digital curve, including new technological advances, media formats, and platform capabilities
• Drive innovative thinking and own thought leadership in the digital media arena — bring competitive intelligence and forward-looking perspective to every strategic recommendation
• Develop a comprehensive understanding of JTV's online target audiences, mindset modes, and purchase journey patterns across all digital touchpoints

2. Attribution Intelligence & Budget Optimization

• Read Analytic Edge MMM output weekly and translate channel contribution coefficients into specific budget allocation instructions for all executing partners
• Read Provalytics MTA dashboard weekly to identify where vendor-reported performance diverges from model-assigned contribution — specifically calling out where last-click attribution inflates Criteo, affiliate, and email ROAS
• Own the monthly budget reallocation authority — when models signal a channel is over- or under-invested, you move the money with CMO alignment
• Maintain diminishing returns analysis for each channel and enforce spend efficiency thresholds before budgets are exceeded
• Build the broadcast-to-digital attribution framework — quantify TV and radio's contribution to digital search intent and online conversion using Analytic Edge MMM broadcast coefficients
• Produce quarterly budget reforecasts based on updated MMM and MTA model outputs.

3. Agency & Partner Management

• Manage and direct the performance of all digital marketing agencies and media consultants — NP Digital (search/SEO), Criteo (retargeting), WPP/Rakuten (affiliate), paid social agency, broadcast placement agency, and iHeartMedia
• Run weekly optimization cadence with all executing partners, armed with MTA ground-truth data — challenge each vendor's self-reported performance against model-validated contribution
• Conduct quarterly business reviews with all partners using Analytic Edge MMM contribution data as the performance standard, not platform-native dashboards
• Work closely with partners to manage weekly adjustments to media plans based on performance data and model outputs
• Drive process improvement and team communication across all agency and platform partners
• Plan and budget collaboratively with agency partners, maintaining master budget pacing, vendor invoicing, accrual management, and variance reporting

4. Creative & Content Leadership

• Drive digital creative strategy by working closely with in-house and outside creative teams to develop media content that generates new customers, revenue, and margin
• Work closely with the Marketing and Design team to brainstorm daily content and campaign-based content for all digital media platforms
• Work with Merchandising and Marketing leads to ensure Creative Teams are briefed efficiently with seasonal go-to-market strategies
• Lead creative briefing for all paid media — ensure ad creative is built for each channel's specific audience and format requirements, not repurposed from one platform to another
• Develop strong, trusting relationships between internal teams, agency staff, and agency partners — provide leadership and support during strategy, ideation, and execution

5. New Customer Acquisition & Jedora

• Own the strategic reallocation from retention-heavy channel mix toward cold acquisition — use Provalytics MTA path data to identify which channels appear most frequently in genuine new customer journeys
• Own the Jedora marketplace digital media strategy — a distinct new customer acquisition mandate with a separate budget and a sub-$100 CAC target
• Build the incrementality testing framework — design holdout tests to validate or challenge budget levels for Criteo, Rakuten, Bluecore, and Attentive
• Develop digital marketing plans that result in highly efficient customer acquisition and retention — report monthly on new customer CAC by channel using MTA-validated attribution, not last-click metrics

6. Analytics, Measurement & Reporting

• Work with in-house analytics professionals (Analytic Edge, Provalytics, Provalytics) to ensure proper measurement infrastructure to drive scale and financial impact
• Build and maintain the unified media performance dashboard connecting all partner data streams into one JTV-owned source of truth
• Regularly present media recommendations and performance summaries to the CMO and Senior Leadership Team — translate model findings into plain-language executive recommendations
• Ensure digital marketing team and project managers have the necessary specifications, standards, and data access for all digital work

7. Team & People Leadership

• Build a small, high-performance in-house digital marketing team — interview, hire, onboard, and develop team members and media consultants
• Lead, write, and conduct performance reviews for all direct reports
• Schedule and facilitate weekly team meetings with staff and media agencies — drive accountability, alignment, and cross-partner communication
• Ensure team members feel appreciated, informed, inspired, and equipped to perform at the highest level
• Support ongoing professional development — keep the team ahead of platform changes, measurement advances, and digital retail innovation

Required Qualifications

Experience

• 5-10+ years of digital media strategy and execution experience with direct budget management responsibility at scale
• Demonstrated experience working with MMM outputs in a media decision-making capacity — must be able to read channel contribution coefficients, saturation curves, and diminishing returns thresholds without explanation
• Demonstrated experience working with MTA platforms (Provalytics, Northbeam, Rockerbox, or equivalent) to challenge vendor-reported ROAS and identify attribution inflation
• Managed multi-vendor digital media ecosystems with total budgets of $15M+ across four or more simultaneous channel partners
• Strong track record of performance-based marketing — must be fluent in CAC, ROAS, incrementality, LTV, and contribution margin as primary performance currencies
• Experience in a broadcast, live commerce, or TV-adjacent advertising environment (QVC, HSN, DRTV, cable network) is strongly preferred

Education

• Bachelor’s degree in Marketing, Digital Marketing, Finance, Business Analytics, or a related field — required
• MBA or advanced degree in a quantitative discipline — preferred

Technical Fluency

• Can read an MMM output and independently identify channel contribution coefficients, saturation points, and top reallocation opportunities
• Can read an MTA path analysis and identify where last-click is systematically over-crediting bottom-funnel retargeting and affiliate channels
• Working knowledge of Google Ads, Meta Ads Manager, and at least one DSP (Criteo, StackAdapt, or equivalent) at a performance management level
• Experience with Google Analytics 4 and at least one BI/reporting platform (Looker Studio, Tableau, or equivalent)
• Understands the data flows between attribution platforms, ad platforms, and reporting systems — can direct the build of a unified performance dashboard

Leadership & Communication

• Excellent organizational, communication, and leadership skills — experience managing both in-house teams and external agency relationships simultaneously
• Proven track record of using attribution data to challenge vendor self-reported performance in commercial relationships — comfortable telling Criteo their ROAS is overstated with model evidence to back it up
• Can translate complex model outputs into executive-ready budget recommendations without losing analytical rigor
• Experience conducting quarterly business reviews, renegotiating agency scopes, and managing agency performance accountability.

JTV Perks:

Outstanding employee benefit program with medical, dental and vision coverage available.

401(k) Matching

Generous personal/vacation accrual policy.

Exceptional employee discount on JTV product.

24-hour private Fitness Center for all JTV employees and their immediate family.

Our employee park features a Walking Trail, Frisbee Golf, Volleyball and MORE!

Overview:

Jewelry Television® (JTV) is one of the leading retailers of jewelry and gemstones in the United States. Privately-held with a proven 32-year history, JTV leverages an omni-digital strategy designed to elevate the customer experience through holistic, digitally-driven touch points, including broadcasting live programming 24-hours a day, seven days a week to 86 million U.S. households, an industry leading mobile optimized e-commerce platform, and a robust social media presence. As part of its commitment to the development and distribution of educational content and consumer satisfaction the company employs numerous Graduate Gemologists and Accredited Jewelry Professionals. The company’s website, JTV.com, is one of the largest jewelry e-commerce websites in the country according to Internet Retailer’s Top 500 list for 2015.

Jewelry Television® (JTV) is an Equal Opportunity Employer (EOE) that provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Jewelry Television® (JTV) is an E-Verify employer and participates in the E-Verify program. Jewelry Television® (JTV) participates in the Tennessee Drug-Free Workplace Program.