Director-Digital Product, US Consumer Shop & Conversion Experience Optimization

Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.

We’re hiring a Director of Digital Product to lead our US Consumer Shop on americanexpress.com—our digital shopping experiences for US personal Card and banking products. You will own a major product roadmap (refreshes, uplifts, personalization) and lead a robust experimentation program to improve conversion and customer experience.

• Set and deliver the US Consumer Shop roadmap, including major experience improvements and personalization
• Lead an always-on experimentation strategy, ensuring tests are well-designed, well-measured, and turned into action
• Partner across marketing, design, analytics, engineering, and platform teams to deliver scalable solutions quickly
• Lead and develop a team of product managers and product owners; communicate priorities and outcomes clearly

• 10+ years of digital product management experience with strong delivery and stakeholder leadership
• Strong background in experimentation and data-driven optimization
• Proven people leadership and cross-functional execution
• Excellent communication skills and comfort working in fast-paced, ambiguous environments with strong operational risk mindset
• Agile expertise: experience with personalization and experimentation tooling (including GenAI fluency)

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.