Insurance Billing Support Associate

Direct Billing Support Associate, US Credit Control Exton, Pennsylvania / USA In the Direct Biling Support Associate role, you will be dedicated to providing exceptional customer service to our clients

The Direct Billing Support Associate is responsible for managing the end‑to‑end billing and collections lifecycle for the Direct Bill portfolio

This role ensures accurate billing execution, timely collections, issue resolution, and customer experience for policyholders, and internal partners

The Associate plays a critical role in maintaining financial integrity, reducing aged receivables, and supporting compliance with established SOPs, key controls, and KPIs What you’ll be doing What will your essential responsibilities include

Partner with Underwriting Operations to address policy setup issues, endorsement impacts, and billing corrections

Investigate and resolve billing‑related inquiries, including misapplied payments, missing invoices, and policyholder questions

Manage daily collections activities for assigned accounts, ensuring adherence to credit terms, installment plans, and collection guidelines

Monitor aging reports, identify high‑risk items, and escalate issues requiring leadership or underwriting involvement

Recommend strategies to reduce delinquency and improve overall collections performance

Oversee billable transactions to ensure accurate billing to insureds, providing assistance with updates and adjustments as needed

Provide insights and feedback to leadership on recurring issues, customer pain points, and process gaps

Initiate premium corrections, instruct on cash application, commission disbursements, return premium disbursements and write-offs as warranted

Respond promptly customer inquiries via phone and email, ensuring all interactions are properly documented and tracked until issues are fully resolved

Serve as a liaison between insured, brokers, Underwriting and other AXA XL departments to resolve billing issues efficiently

Cultivate and maintain relationships with internal teams and external clients to enhance collaboration and service quality

Collaborate effectively with offshore team in cash management

Prepare and deliver comprehensive monthly status report to Management supporting the department in meeting or exceeding key performance indictors

Facilitate conference calls or meetings with internal and external parties to ensure timely resolve

Manager ad-hoc reporting requests and contribute to special projects, providing insights and support as needed

What you will BRING We’re looking for someone who has these abilities and skills: Required Skills and Abilities Successful completion of college level curriculum or 2-3 years’ business experience Previous work experience in a financial or insurance environment is preferred. 2 to 3 years of accounts receivable and/or collections experience a plus

Internal candidates should have WINS and/or Genius systems experience

Proficiency in Microsoft Office with Excel knowledge (pivot table, VLOOKUP, etc.) Access knowledge is a plus

Excellent oral communication, written communication skills, along with negotiation skills

Excellent customer skills and interpersonal skills

Demonstrate ability to prioritize work, manage time effectively and maintain attention to detail with a focus on follow -through

Ability to collaborate effectively within a team and meet demanding deadlines

Experience in Guidewire system a plus

Analytical skills with the ability to interpret data and identify trends

High attention to detail, accuracy, and adherence to controls

Understanding of direct bill insurance, billing lifecycle, and receivables management

Who WE are AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks

For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it

How

By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward

Learn more at axaxl.com What we OFFER Inclusion AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic

At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success

That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential

It’s about helping one another — and our business — to move forward and succeed

Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe

Robust support for Flexible Working Arrangements Enhanced family-friendly leave benefits Named to the Diversity Best Practices Index Signatory to the UK Women in Finance Charter Learn more at Inclusion & Diversity at AXA XL | AXA XL

AXA XL is an Equal Opportunity Employer

Total Rewards AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security

It provides competitive compensation and personalized, inclusive benefits that evolve as you do

We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence

Sustainability At AXA XL, Sustainability is integral to our business strategy

In an ever-changing world, AXA XL protects what matters most for our clients and communities

We know that sustainability is at the root of a more resilient future

Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations

Our Pillars: Valuing nature: How we impact nature affects how nature impacts us

Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future

We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans

Addressing climate change: The effects of a changing climate are far-reaching and significant

Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption

We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions

Integrating ESG: All companies have a role to play in building a more resilient future

Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business

We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting

AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs

These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving

For more information, please see Sustainability at AXA XL

Applicants for this role must be legally authorized to work in the United States without sponsorship now or in the future

The U.S. base salary range for this position is USD $52,000- $70,400

Actual pay will be determined based upon the individual’s skills, experience and location

We strive for market alignment and internal equity with our colleagues’ pay

At AXA XL, we know how important physical, mental, and financial health are to our employees, which is why we are proud to offer benefits such as a competitive retirement savings plan, health and wellness programs, and many other benefits

We also believe in fostering our colleagues' development and offer a wide range of learning opportunities for colleagues to hone their professional skills and to position themselves for the next step of their careers

For more details about AXA XL’s benefits offerings, please visit US Benefits at a Glance 2026.