Order Experience Representative, Support II

Overview:

At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges.

Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.

 

You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about—locally and globally.

Come make an impact every day at Zebra.

What We're Looking For:

The Order Experience (OEX) organization is responsible for all aspects of customer care related to the quote-to-order process, including people, process, tools and customer satisfaction. The team is responsible for the accurate entry of purchase order and/or service contract information from the sales team or directly from Zebra’s customers into Zebra’s system. They act as a subject matter expert on all matters related to the product and/or service contract orders, responding to inquiries from management, Zebra’s sales teams, and the customer.

Essential Duties and Responsibilities:

• Enters new product and/or service contract order data into the system, ensuring data accuracy and process adherence. Assigned accounts may include complex contracts with variable billing arrangements or multi-contract consolidation requirements
• May be assigned as the primary contact / account representative for a key account / key customer Meets or exceeds all departmental or individual metrics associated with performance against service level agreements
• Provides price quotes on request
• Ensures proper recording and tracking of all assigned orders
• Responds to customer or internal inquiries regarding order status, invoices, service contract entitlements etc.
• Independently coordinates with other internal departments regarding order status, invoicing, credits, shipping dates, product availability, quality issues, damaged or mis-shipped product, service repairs, etc.
• Engages management as required for assistance in addressing new or complex issues
• Adheres to OEX customer strategy, leads by example and follows our customer principles
• Delivers a positive ordering and invoicing experience to our customers and partners

Job Requirements:

• High School Diploma or equivalent
• 1+ years of experience

Key Skills and Competencies:

• English fluent - written and verbal
• Experience with Microsoft applications - Word, Excel and Outlook
• Strong customer service orientation
• Solid professional work behaviors (attendance, teamwork, time management)
• Strong process foundations / adherence
• Attention to detail / quality
• Intermediate problem solving skills

Position Specific Information:

• Travel Requirements: None
• Able to Telework?: Hybrid

  
Physical Demands:

• Sedentary work that primarily involves sitting or standing

Benefits:

We understand the importance of work-life balance and wellbeing, which is why we offer flexibility for our teams including: hybrid work, adaptable hours, Summer Flex Fridays, Focus Fridays, and an annual companywide well-being day to promote revitalization and success.

Job Posting Statement:

To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.

AI Technology Statement:

Zebra Technologies leverages AI technology to evaluate job applications using objective, job-relevant criteria. This approach enhances efficiency and promotes fairness in the hiring process. However, every decision regarding interviews and hiring is made by our dedicated team, because we believe people make the best decisions about people. For more on how we use technology in hiring and how we process applicant data, see our Zebra Privacy Policy.