Life Insurance Suspense Analyst (HYBRID)
Job Description
About the Role
At Equitable, we help clients secure their financial well-being so they can pursue long and fulfilling lives- a mission we’ve honed since 1859.
Equitable is looking for an experienced Suspense Analyst to join our Life Insurance team. The Life Insurance Suspense Analyst is responsible for managing and reconciling suspense accounts related to life insurance initial premium payments. This role ensures timely identification, research, resolution, and application of unapplied or misapplied funds while maintaining compliance with regulatory and internal control requirements. The analyst may engage with Case Management as well as Accounting and Billing to resolve discrepancies and improve suspense resolution processes.
What You’ll Be Doing
Research, analyze, and resolve unapplied, misapplied, or unidentified premium payments in suspense accounts.
Apply payments accurately to new and inforce policy accounts according to established procedures and regulatory guidelines.
Investigate discrepancies between records, and policy administration systems.
Document findings and resolutions clearly and thoroughly.
Monitor aging suspense items and prioritize resolution of high-risk or time-sensitive transactions.
Assist with month-end reconciliation and reporting.
Identify root causes of recurring suspense issues and recommend process improvements.
Ensure adherence to SOX controls, audit requirements, and insurance compliance standards.
Additional duties as needed.
Additional Responsibilities / Flex Coverage
Provide cross-functional and backup support for related life insurance processes, including Paid Change and Term Conversion, during periods of high work volume or the absence of key analysts or as requested.
Assist with reviewing, processing, and reconciling transactions associated with Paid Change and Term Conversion requests, ensuring accuracy and compliance with policy provisions.
Prioritize and re-balance workload as needed to support business continuity and service-level commitments
Collaborate with leadership to identify temporary workflow adjustments when demand increases.
Maintain proper documentation and handoffs to ensure continuity of work across functions and communicate as needed.
This position offers a hybrid work schedule, with an on–site presence of 2–3 days per week in our Charlotte, NC office, combining flexibility with team collaboration.
The base salary range for this position is $48,000 - $68,000. Actual base salaries vary based on skills, experience, and geographical location. In addition to base pay, Equitable provides compensation to reward performance with base salary increases, spot bonuses, and short-term incentive compensation opportunities. Eligibility for these programs depends on level and functional area of responsibility.
For eligible employees, Equitable provides a full range of benefits. This includes medical, dental, vision, a 401(k) plan, and paid time off. For detailed descriptions of these benefits, please reference the link below.
Equitable Pay and Benefits: Equitable Total Rewards Program
What You Will Bring
Required Qualifications
High school diploma or equivalent professional work experience
2+ years of experience in life insurance operations, suspense, cash application, or financial reconciliation.
Exceptional analytical and problem-solving skills.
High attention to detail and accuracy.
Proficient with Microsoft Excel, Frontier and other Microsoft Office applications.
Ability to manage multiple priorities and meet deadlines.
Effective written and verbal communication skills.
Ability to quickly learn product features, systems, and transaction processes.
Extremely self motivated and eager to learn.
High level of Customer Satisfaction focus and willingness to interact via phone and email with both internal & external customers.
Preferred Qualifications
Associate’s or Bachelor’s degree preferred in Accounting, Finance, or Business
Experience with life insurance policy administration systems.
Knowledge of premium billing, and suspense accounting.
Familiarity with SOX or audit controls.
Skills
Communicating Complex Concepts: Knowledge of effective presentation tools and techniques to ensure clear understanding; ability to use summarization and simplification techniques to explain complex technical concepts in simple, clear language appropriate to the audience.
Cross-functional Collaboration: Knowledge of collaborative techniques and approaches; ability to promote a culture of continuous improvement and working together across functions to solve business problems and meet business goals.
Insurance Legal and Regulatory Environment: Knowledge of federal, state and local laws and regulations; ability to comply with these laws and regulations in insurance industry practices and activities.
Insurance Policies Management: Knowledge of issues, components, content and operations related to insurance policies; ability to create, revise, implement and manage the policies.
Planning and Organizing: Knowledge of the process of planning and arranging tasks and resources; ability to plan and organize both time and resources to get things completed while structuring and maintaining work in a systematic and highly methodical way.
Telephone-Based Customer Servicing: Knowledge of customer service delivered via telephone; ability to deal with handling customer inquiries and responses received by telephone.
About Equitable
At Equitable, we’re a team committed to helping our clients secure their financial well-being so that they can pursue long and fulfilling lives.
We turn challenges into opportunities by thinking, working, and leading differently – where everyone is a leader. We encourage every employee to leverage their unique talents to become a force for good at Equitable and in their local communities.
We are continuously investing in our people by offering growth, internal mobility, comprehensive compensation and benefits to support overall well-being, flexibility, and a culture of collaboration and teamwork.
We are looking for talented, dedicated, purposeful people who want to make an impact. Join Equitable and pursue a career with purpose. Click Careers at Equitable to learn more.
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Equitable is committed to providing equal employment opportunities to our employees, applicants and candidates based on individual qualifications, without regard to race, color, religion, gender, gender identity and expression, age, national origin, mental or physical disabilities, sexual orientation, veteran status, genetic information or any other class protected by federal, state and local laws.
NOTE: Equitable participates in the E-Verify program.
If reasonable accommodation is needed to participate in the job application or interview process or to perform the essential job functions of this position, please contact Human Resources at (212) 314-2211 or email us at [email protected].