Case Manager, Interim Housing/Family Place

Upward Bound House (UBH) is a mission-driven nonprofit ending intergenerational family homelessness. For over 30 years, we’ve delivered a continuum of care—from crisis to permanent housing—rooted in empowerment, collaboration, and trauma-informed practices.

About the Role

Provide trauma-informed, strengths-based case management and housing navigation to families experiencing homelessness. Manage a caseload of 21 households and support each to secure permanent housing within 120 days of program entry.

What You’ll Do

• Create individualized housing plans; identify and reduce barriers to stability.
  
  
• Ensure clients are document-ready (ID, SSN, income, vital records).
  
  
• Lead housing search: landlord outreach, applications, and subsidy navigation.
  
  
• Maintain accurate, timely HMIS data; meet all contract/agency standards.
  
  
• Conduct regular check-ins, assessments, case notes, and progress updates.
  
  
• Coordinate referrals (mental health, employment, childcare, benefits).
  
  
• Provide crisis intervention and conflict resolution as needed.
  
  
• Collaborate in team meetings, case conferences, and trainings.
  
  

What You Bring

• 2+ years in housing/homeless services; interim/residential experience preferred.
  
  
• Working knowledge of housing programs, landlord engagement, and rapid rehousing.
  
  
• Proficiency with HMIS data entry/reporting.
  
  
• Commitment to trauma-informed, client-centered practice with diverse populations.
  
  
• Strong organization, documentation, and communication skills.
  
  
• Valid driver’s license, reliable vehicle, and current insurance/registration.
  
  
• Proven ability to work independently and thrive in a collaborative team.
  
  

Mandatory Requirements

Employment eligibility, reliable transportation, TB test, background check, CPR/First Aid, valid CA driver’s license, personal auto insurance, and insurability under UBH policy.

Physical/Work Environment

The role may involve contact with individuals in crisis and responding to urgent situations. UBH provides training and support. Reasonable accommodations are available; please notify HR at hire or as needs arise.