Key Account Manager

A Strategic business development 1. Monitoring the market situation, competitor activities, customer requirements and trends to maintain and increase market share in the best possible way over the long term. 2. Suggest project prioritizations and participate in cross-functional workshops and meetings. 3. Informing about customer requirements (general customer potential, product requirements) as well as exploiting the full customer potential and participating in the definition of departmental objectives B Customer Relationship Management (CRM): Developing and leveraging customer potential 1.Identify, compile and analyze customer requirements based on the hierarchical level; build and maintain personal contact with the customer; define the contact matrix (purchasing, development, quality and other areas) and integrate the participating internal organization; achieve all aspects of customer satisfaction; forward all customer inquiries and feedback within the organization; define and monitor the action plan and report progress to the customer 2.Supporting (global) customers and (global) Hella companies as well as strategically important locations in order to obtain production contracts; advising customers, involving Hella specialist departments if necessary and preparing and presenting presentations as well as advising on technical and commercial issues 3.Coordinate, prepare and track visits by internal or external customers, including all related work; participate in trade shows and exhibitions; and assist internal departments in their preparation. C Acquisition: Establishing and restoring customer contacts 1.Designing prices and conducting annual price negotiations with the customer in consultation with the superior 2.Usually carry out acquisition activities in accordance with agreed strategies and prepare and conduct presentations. D. Lead the both internal and external activity to achieve the defined company other KPIs than most important Acquisition , such as Overdue ,Open Billing ,SEK ,GE FIT ,DSO ,Safeguard