Job Description
This is a direct selling and customer facing role to maintain & grow existing customers and aquire new one - key revenue drivers. The role will manage assigned customer accounts on a regular basi while engaging a superior stakeholder matrix to understand better each customer needs and their solutions. This position will provide service by troubleshooting and offering technical guidance by identifying corrective actions, solving product or application problems, implementing appropriate product applications, and maintaining dosing and dosing control equipment. Picture of success will be through coordinated service calls and requisite reports to each account and application area to deliver high cleaning and hygine standards. He will rely on strong market intelligence skills to understand both markets needs and competitor activities.
Effectively provide account management and ongoing service, support, and sales development to respective accounts in the defined geography. Implement white spot prospecting to include existing products, new products and innovations, enhanced sustainability and operational efficiencies (water, energy, chemical usage), and where appropriate food safety solutions.
Monitor and report for both respective accounts and assigned regional Accounts by utilizing corresponding tools, such as Sales Funnels, quarterly reporting, market share analysis, and other reports requested by central stakeholders and supervisors. To grow the business at existing customer through new SKUs and innovations as well as with new potential customers
Grow sales in the Lodging Sector by identifying, analyzing, and addressing opportunities for new customer acquisition as well as within existing customers through product and application recommendations.To report sales and stock level at the end of every month
Develop an in-depth understanding of the local market and the competitive position and activities and report on competition activities and customer needs that are not met.To establish customers critical needs and in terms of product application.
The incumbent will conduct and or support routine and repair dosing and dosing control equipment servicing as per equipment requirement. The role will also offer technical training on dosing control equipment to customer’s staff members to ensure they are able to operate them efficiently and effectively. They will ensure that Diversey chemicals are dispensed so as to achieve superior results as per MSDS & PIS through double working with customer’s staff members.
The incumbent will keep records of all dosing and dosing control equipment under this sector within the assigned accounts. These records will include service reports. Keep records of all Planned Maintenance Schedules and respond to customer breakdown within agreed time.
Respond and resolve customer dosing and performance emergencies as per SLA within their areas of jurisdiction.
To create a sustainable cleaning machines funnel while collaborating with other sector leads Taski markets needs and execution.
Support the Account receivable in cash collection and ensure uninterrupted account operation