eCommerce Operations Analyst AO7177414

Top skills: Operations Management, Order Management, Forecasting

-Order management
-Data analysis
-Excel and Alteryx proficient

Schedule: 5 days fully onsite (5 days in office 9am to 6pm)

KEY RESPONSIBILITES/REQUIREMENTS:

Roles & Responsibilities
• Monitor and manage daily fulfillment operations ensuring timely and accurate delivery of Samsung.com orders.
• Analyze order data across Samsung and partner systems to detect and address inaccuracies and risks, proactively manage exceptions and their resolutions, and maintain an accurate picture of all orders in the pipeline.
• Partner cross-functionally with business, supply chain, customer support, and technical product teams to address customer, logistical, technical, and payment-related issues.
• Identify customer pain points across the product delivery & installation lifecycle and drive process improvements and technical product development to enhance the customer experience.
• Develop & own volume forecasting for our logistics partners for capacity planning purposes.
• Measure & develop key performance metrics to maintain operational excellence and identify strategies for improvement.

Skills and Qualifications:
• Bachelor’s degree required
• 4+ years relevant experience in fulfillment or eCommerce business operations
• Experience with Alteryx & Tableau software is a strong advantage
• High volume eCommerce order management experience preferred
• Six Sigma certification preferred

Why work at BTI?

We’re committed to creating a workplace where employees feel valued, supported, and empowered to grow. Our team benefits from competitive compensation, comprehensive health and wellness offerings, and opportunities for professional development. We are proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected status.

We comply with all applicable federal, state, and local employment laws, including those related to fair hiring practices, pay transparency, workplace safety, and reasonable accommodations. We are dedicated to maintaining an inclusive environment where everyone has the opportunity to succeed and contribute meaningfully.