Director of Product Management - Player Tracking and Loyalty
Job Description
Gaming:
Welcome to the world of land-based gaming. At Light & Wonder, it’s all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.
Position Summary
The Director of Product Management – Player Tracking & Loyalty is responsible for defining, owning, and delivering the product strategy for Light & Wonder’s core gaming system player tracking and loyalty platforms. This role has end‑to‑end product and commercial ownership, including full P&L responsibility for the associated products and services.
This position leads the vision, roadmap, and execution of player tracking and loyalty capabilities embedded within core gaming systems—spanning casino management systems, EGM integrations, mobile and digital touchpoints, and on‑property experiences. The Senior Director serves as the central product authority across engineering, UX, analytics, operations, sales, and marketing to ensure solutions drive measurable customer value, player engagement, and sustainable revenue growth across the product lifecycle.
Essential Job Functions:
Own full P&L accountability for player tracking and loyalty products within core gaming systems, including revenue growth, cost management, margin optimization, forecasting, and long‑term financial performance.
Define and execute the product vision and multi‑year roadmap for player tracking and loyalty platforms, aligned to core gaming system strategy and overall company objectives.
Lead product strategy across the entire lifecycle—from concept and business case through development, launch, optimization, and end‑of‑life decisions.
Partner closely with Software Engineering, Architecture, and UX to deliver scalable, secure, and regulatory‑compliant player tracking and loyalty capabilities.
Drive monetization strategies, pricing models, packaging, and go‑to‑market plans that maximize customer adoption and lifetime value.
Translate customer, market, and regulatory requirements into clear product requirements with measurable outcomes.
Oversee player loyalty system touchpoints including EGM, CMS, kiosks, mobile, online, and emerging digital experiences, ensuring a cohesive and differentiated player journey.
Utilize data, analytics, and ROI modeling to prioritize investments, measure product performance, and guide roadmap decisions.
Lead and develop a team of Product Managers, setting clear objectives, accountability, and professional growth plans.
Collaborate with Sales, Marketing, and Customer Success to support customer engagements, roadmap communication, and successful deployments.
Manage key customer relationships, strategic partners, and licensors related to player tracking and loyalty capabilities.
Ensure all products meet gaming regulatory requirements, security standards, and operational reliability expectations across jurisdictions.
Qualifications
Qualifications:
Training and/or Experience:
10+ years of product management experience, including senior leadership roles.
Demonstrated ownership of P&L for enterprise or platform‑based products.
Deep experience with gaming player tracking, loyalty systems, and core gaming platforms.
Proven success delivering complex, highly regulated software products at scale.
Experience integrating loyalty and player engagement systems across physical and digital channels.
Knowledge, Skills and Abilities:
Strong commercial acumen with advanced skills in financial modeling, ROI analysis, and business case development.
Deep understanding of casino operations, player behavior, and loyalty economics.
Proven ability to lead cross‑functional teams in matrixed organizations.
Excellent strategic thinking, execution discipline, and decision‑making skills.
Strong communication and stakeholder management skills at executive and customer levels.
Knowledge of gaming regulations, compliance frameworks, and security best practices.
Education:
Bachelor’s degree in related field required
Master’s degree preferred
Work Conditions:
The work conditions are representative and typical of similar jobs in comparable organizations
Some domestic and international travel may be required
The targeted pay range for this role is $160,000 - $180,000. The total compensation package for this position may also include applicable incentive compensation, such as an annual performance bonus. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, specific work geography, as well as internal equity and alignment with market data.
As a member of the L&W team, you will be eligible for company sponsored benefits that include healthcare, dental, vision, paid time off, a generous 401(k) plan, tuition assistance, and much more.
Light & Wonder and its affiliates (collectively, L&W) are engaged in highly regulated gaming businesses. As a result, certain L&W employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure L&W complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, L&W requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with L&W (to the extent permitted by law), you shall be asked to consent to L&W conducting a due diligence/background investigation on you.
This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.
#LI-REMOTE
Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.