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Program Manager II, Customer Relationship Management, Google Cloud
Posted 2 weeks ago
Job Description
- Manage customer relationships by maintaining an understanding of business requirements and measure customer metric needs.
- Navigate among potentially conflicting requirements, and objectives across a wide range of cross-functional organizations without formal authority.
- Identify process and communications breakdowns, while developing and driving solutions to remedy the issues.
- Communicate with technical experts and craft solutions to plan for growth inside and outside of customer portfolios.
- Identify areas for improvement within the existing customer base and potential future customers while also acting as an escalation point for partner teams.