Training Facilitator

  About the Job   We are changing the way people think about customer service, and we need your help! We’re seeking a Trainer to deliver training modules and run classes for our team members.   Are you a leader with a passion to help people learn? This role is responsible for delivering training materials to our team members using creative teaching techniques. We’re looking for a performance-driven individual who is eager to innovate new opportunities for curriculum development.   As Training Facilitator, You Will…   Provide training to new and existing employees  Develop and deliver training plans and curriculum to classes of up to 25 people  Develop and utilize a variety of creative teaching techniques Develops and administers knowledge assessment testing  Assist with QA monitoring, feedback and coaching Maintain up-to-date reporting on training progress, effectiveness and improvements Stay informed of current client products and services Interact with partners, ensuring they understand the training environment, successes and opportunities for development  Manage new Trainers and Training Facilitators International Travel is Required    As Training Facilitator, You Have…   BS/BA in Education or Business Administration or equivalent work experience preferred Knowledge of adult learning principles and the ability to implement these principles into a training curriculum  3+ years previous contact center experience preferred Experience in customer service training Experience in coaching and mentoring  Knowledge of existing and emerging training methods and tools Knowledge of call center systems, ACD/IVR and performance statistics Strong verbal and written communication skills, including presentation skills  Strong analytical and problem solving skills Ability to build rapport with clients and interact with team members at various position levels  Ability to multitask effectively and work in a fast paced environment  Ability to develop employees through positive motivation  Ability to adapt to change and innovation Ability to potentially travel  Skills in MS Office programs (Word, Excel and PowerPoint) Valid travel documents for international travel