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Job Description
Assists in the direction of all in-store activities to achieve sales and profitability targets, and to ensure long-term business growth in accordance with company philosophy and established policies and procedures. The assistant store manager will support the implementation of the strategic direction of their store location to achieve all objectives and projects assigned by Cole Haan while maintaining a healthy team culture and store environment.
CORE ACCOUNTABILITIES:
Deliver financial results:
- Drive financial growth by achieving sales and key KPI goals
- Exceed store EBITDA budget through responsibly managing payroll, supplies, and facilities
- Coach and develop staff to exceed individual and store goals
Build a dedicated and good-natured team:
- Support and maintain a positive store environment by leading and developing a quality store team
- Assists in recruiting, hiring, training, and building a talent pipeline
- Urgently address and partner on performance issues using the Company tools
Create a culture of customer obsession that caters to the extraordinary achiever:
- Deliver extraordinary customer service through your store team
- Execute and maintain visual merchandising standards consistent with company expectations
- Consistently communicate customer, market, and product feedback
Deliver operational consistency:
- Achieve all operational objectives with regards to loss prevention, health, and safety
- Supports the team to ensure compliance of all company policies and procedures
As an Equal Opportunity Employer, Cole Haan is committed to meeting the spirit as well as the letter of the law. We have been, and continue to be, committed to Equal Opportunity Employment and equal treatment of all qualified individuals -- regardless of race, color, sex, national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, veteran status, disability, or any other factors that are not job related.