Guest Service Associate

Excelcare at Manalapan

Excelcare at Manalapan is seeking a friendly, professional, and service-oriented Guest Service Associate to be the welcoming face of our community. If you enjoy helping others, creating positive first impressions, and working in a compassionate healthcare environment, we’d love to meet you.

 About the Role

As a Guest Service Associate, you are often the first point of contact for residents, families, and visitors. Your role is essential in creating a warm, organized, and supportive experience for everyone who walks through our doors.

 Key Responsibilities

• Greet residents, families, visitors, and vendors with warmth and professionalism

• Manage the front desk, phones, and visitor sign-in process

• Provide directions, assistance, and general information to guests

• Support administrative needs as assigned

• Maintain a calm, welcoming, and organized front-desk environment

• Communicate clearly with nursing and administrative teams as needed

 What We’re Looking For

• Friendly, positive, and customer-focused personality

• Strong communication and interpersonal skills

• Professional appearance and demeanor

• Ability to multitask and stay organized

• Prior front desk, hospitality, customer service, or concierge experience preferred

• Healthcare or senior living experience is a plus, but not required

 Why Join Excelcare at Manalapan?

• Supportive and team-oriented work environment

• Meaningful work making a daily difference in people’s lives

• Opportunities for growth within a respected healthcare organization

• Competitive pay and benefits (based on position and experience)

Apply today and become part of a team that values compassion, professionalism, and excellence in care.