Plan, develop and implement strategy for the customer relationship.

Management function.

Play a leadership role in the development of proficient customer relationship, management processes and applications.

Develop, optimize and implement business models for retention of company’s customer base.

Provide directions and advice on customer relationship management activities and ensure monthly reporting.

Identify and implement process to improve and ensure accuracy of customer data

Managing the customer care telephone lines.

Ensure key customer memorable events are promptly acknowledged.

Minimum of first degree from a reputable university, a master’s degree would have an advantage

Must have between 1-3 years experience.

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Customer Service Executive

Job Description