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At Arcavindi technology powers every part of the customer journey from customers sending in items to getting paid quickly and securely.
Job Description
IT Support Technician
Department: Information Technology
Employment Type: Full Time
Location: Duiven, Netherlands
Compensation: €33,000 - €40,000 / year
Description
About the team:
At Arcavindi technology powers every part of the customer journey from customers sending in items to getting paid quickly and securely.
Our IT team enables the entire business to operate smoothly by providing reliable systems, secure infrastructure, and responsive support. We ensure colleagues across operations, warehouse, and office teams have the technology they need to do their best work.
About the role:
We’re looking for an IT Technician to provide hands-on technical support across the business. Reporting to the Head of IT, you’ll be responsible for resolving support requests, maintaining devices and systems, and ensuring colleagues have a seamless IT experience.
This role combines 1st and 2nd line support, device and user management, and operational technology support within our warehouse environment.
You will play a key role in keeping our warehouse running smoothly by setting up and maintaining workstations, printers, barcode scanners, handheld devices, and other critical hardware.
You’ll work closely with teams across the business and contribute to improving IT processes, documentation, and systems as the company grows.
This role is based in Duiven/ Dieren, with occasional travel to European locations.
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- Acting as the first point of contact for IT support requests across office, warehouse, and remote teams
- Troubleshooting hardware, software, and network issues across all sites
- Setting up and managing user accounts, laptops, Chromebooks, and mobile devices
- Providing IT support for remote workers and hybrid teams
- Managing onboarding and offboarding IT setup for employees, including account creation and device imaging
- Deploying, configuring, and maintaining hardware across the business
- Setting up and supporting warehouse workstations, printers, barcode scanners, handheld mobile computers, and peripheral devices
- Configuring and testing network drops, Wi-Fi access points, and cabling in warehouse environments
- Supporting AV and video conferencing equipment in meeting rooms
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Getting Started...
- Learn our IT systems, infrastructure, tools, and support processes
- Become the first point of contact for IT support requests
- Manage user accounts and access across Google Workspace and Microsoft 365
- Build relationships across operations, warehouse, and office teams to understand how technology supports their work
- Contribute to the IT knowledge base and documentation
- Review the hardware asset register and identify any gaps or outdated entries
- Familiarise yourself with warehouse hardware including label printers, scanners, and handheld devices
- Deliver high-quality support that consistently meets SLA targets
- Own incident management and help reduce recurring issues through root-cause analysis
- Build working relationships with key vendors to understand SLA commitments, know how to raise priority cases, and track open tickets through to resolution
- Lead onboarding and offboarding processes including device setup, imaging, and secure disposal
- Support remote workers and remote access solutions
- Take ownership of warehouse hardware maintenance schedules and break-fix support
- Improve documentation and self-service resources for common issues
- Identify opportunities to improve the IT experience across the business
- Support system rollouts and IT infrastructure projects
- Lead IT inductions and digital literacy support for new starters
- Monitor system performance trends and proactively highlight areas for improvement
- Begin automating routine IT tasks through scripting or process improvements
- Champion data protection and GDPR compliance across all sites
Key Responsibilities
- Deliver 1st and 2nd line IT support across office, warehouse, and remote teams, resolving incidents and service requests in line with agreed SLAs via the ITSM ticketing system
- Set up, configure, and maintain office and warehouse workstations
- Manage the full device lifecycle including imaging, deployment, MDM policy management, and secure disposal
- Administer Google Workspace and Microsoft 365, including user provisioning, access management, and device policies; own IT onboarding and offboarding end-to-end
- Troubleshoot network issues, support remote access solutions, and liaise with the Head of IT on infrastructure maintenance
- Uphold security best practices and support GDPR compliance through endpoint protection, access controls, and secure device handling
- Manage vendor relationships for hardware and software support
- Contribute to IT projects, site rollouts, and process improvements; maintain documentation and look for opportunities to automate routine tasks
Skills, Knowledge and Expertise
- 2–4 years’ experience in IT support (1st or 2nd line)
- Experience administering Google Workspace at admin level
- Familiarity with Microsoft 365 for day-to-day user support
- Experience managing user accounts, access permissions, and MDM policies
- Ability to troubleshoot network connectivity issues across wired and wireless environments
- Experience supporting laptops, desktops, and mobile devices across Windows and ChromeOS environments
- Working knowledge of ITSM ticketing systems (e.g. Jira Service Management)
- Experience supporting AV and video conferencing equipment
- Strong communication skills and a customer-first mindset
- Ability to work independently and manage multiple priorities in a fast-paced environment
- Willingness to work shifts between 6am and 10pm and provide out-of-hours support as required
- Experience working in a logistics, warehousing, or e-commerce environment
- Relevant certifications such as ITIL Foundation
- Valid driving licence (desirable — for travel between European sites)