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Job Description
Job Id:
2623
# of Openings:
1
2. Financial Stability
3. The Service Captain
4. Portfolio Insights & Experience Strategy
️Feedback-Driven Culture: Quarterly check-ins focused on growth, empowerment, and constructive feedback — because we want you to thrive, not just survive.
CORE VALUES
To be considered for this position, you must connect deeply with Evernest’s company core values:
Win Together – Without sacrificing our core beliefs, we will always put the Team (our Owners, our Residents, and each other) first. Individually, we can only achieve so much; as a team, everyone can meet, and exceed their goals.
Do the Right Thing - We will always be honest with each other, our residents, and our owners. We operate a truth-based property management company with high levels of accountability, regardless of how it affects us individually or as a company.
Own the Outcome – We will continuously strive for the best way to serve our Owners by frequently updating our processes, pushing ourselves never to be stagnant and never accepting the status quo. We are determined to revolutionize this industry.
Embrace the Grind – Beginning with just 30 houses to now almost 15,000, it has taken an extreme amount of hustle and perseverance to grow Evernest. We believe this benefits our clients because we are committed to whatever it takes to lease your home to a well-qualified tenant, collect rent, communicate effectively, and manage the day-in and day-out processes that keep you happy.
#IND
Pay Range: $75,000 - $95,000 per year
Owner Experience Manager
at Evernest
COMPANY OVERVIEW
Evernest is a full-service real estate and property management company with a national presence and an outstanding reputation. We operate in 50+ of the nation's most investable markets and manage over 24,000 homes. We are a high-performing team, and our culture is second to none. Built on core values that drive collaboration, innovation, and the relentless pursuit of excellence, we’re not just another property management company. Our dedicated people, proprietary technology, and commitment to continuous improvement are changing an industry.
Our goal is to manage 250,000 homes by 2030, and we’re looking for driven individuals who share our vision. Join us on this exciting journey to build something great, and play a key role in shaping the future of property management, making a lasting impact on our clients and the communities we serve.
Position Overview:
1. White-Glove Leadership
at Evernest
COMPANY OVERVIEW
Evernest is a full-service real estate and property management company with a national presence and an outstanding reputation. We operate in 50+ of the nation's most investable markets and manage over 24,000 homes. We are a high-performing team, and our culture is second to none. Built on core values that drive collaboration, innovation, and the relentless pursuit of excellence, we’re not just another property management company. Our dedicated people, proprietary technology, and commitment to continuous improvement are changing an industry.
Our goal is to manage 250,000 homes by 2030, and we’re looking for driven individuals who share our vision. Join us on this exciting journey to build something great, and play a key role in shaping the future of property management, making a lasting impact on our clients and the communities we serve.
Position Overview:
1. White-Glove Leadership
- Serve as a warm, high-touch point of contact for property owners, ensuring seamless communication and top-tier service across all touchpoints.
- Anticipate questions, concerns, or emotional triggers (especially around cash flow impacts) based on client nuance and proactively address them.
- No surprises. No mystery expenses. No unexplained delays.
2. Financial Stability
- Monitor owner cash flow concerns, financial gaps, delayed payments, abnormal variances, or pending charges that may cause friction.
- Collaborate with PMs and Assistant PMs to ensure all financial workflows (statements, invoice approval, billbacks) are accurate, timely, and transparent.
3. The Service Captain
- Translate complex operational or financial issues into clear, simple explanations that owners understand, while ensuring the client never feels the burden of internal complexity.
- Direct and support Assistant PMs in executing backend work with speed and consistency.
- Serve as an escalation for complex or sensitive issues—especially those involving finances, service delays, legal/tax matters, or tenant conflict.
4. Portfolio Insights & Experience Strategy
- Monitor satisfaction trends, recurring friction points, communication delays, and operational patterns that affect owner trust.
- Provide qualitative and quantitative feedback from owners to shape service design, product improvements, and SOP enhancements.
- Track KPIs including NPS, response times, and issue resolution speed,
- Drive accountability with PMs and Assistant PMs to maintain clear client updates and timely task execution.
Requirements:
- High emotional intelligence and interpersonal skills. Empathy is a must!
- 5+ yrs experience in high-touch client service environments (real estate, leasing, financial services).
- Proven ability to remain calm and professional under pressure.
- Strong written and verbal communication skills.
- Data-driven mindset and comfort with financial concepts.
- Project management or workflow coordination experience.
- Background handling VIP or high-stakes accounts.
- Multi-stakeholder coordination experience (internal + external parties).
What You Can Look Forward To:
Limitless Learning & Growth: Uncapped professional development opportunities, including weekly company-wide sessions focused on both personal and professional growth.
Comprehensive Benefits Package: Substantial health, dental, and vision coverage to keep you and your family well taken care of.
Time Off That Works for You: Enjoy unlimited PTO, plus 8 paid company holidays — because balance matters.
Culture That Prioritizes People: Weekly company-wide Q&A sessions with our CEO and leadership team — your chance to connect, be recognized, and have your voice heard.
Innovation Starts Here: Weekly team meetings dedicated to process improvement, collaboration, and solving real challenges — your ideas matter.
Comprehensive Benefits Package: Substantial health, dental, and vision coverage to keep you and your family well taken care of.
Time Off That Works for You: Enjoy unlimited PTO, plus 8 paid company holidays — because balance matters.
Culture That Prioritizes People: Weekly company-wide Q&A sessions with our CEO and leadership team — your chance to connect, be recognized, and have your voice heard.
Innovation Starts Here: Weekly team meetings dedicated to process improvement, collaboration, and solving real challenges — your ideas matter.
️Feedback-Driven Culture: Quarterly check-ins focused on growth, empowerment, and constructive feedback — because we want you to thrive, not just survive.
CORE VALUES
To be considered for this position, you must connect deeply with Evernest’s company core values:
Win Together – Without sacrificing our core beliefs, we will always put the Team (our Owners, our Residents, and each other) first. Individually, we can only achieve so much; as a team, everyone can meet, and exceed their goals.
Do the Right Thing - We will always be honest with each other, our residents, and our owners. We operate a truth-based property management company with high levels of accountability, regardless of how it affects us individually or as a company.
Own the Outcome – We will continuously strive for the best way to serve our Owners by frequently updating our processes, pushing ourselves never to be stagnant and never accepting the status quo. We are determined to revolutionize this industry.
Embrace the Grind – Beginning with just 30 houses to now almost 15,000, it has taken an extreme amount of hustle and perseverance to grow Evernest. We believe this benefits our clients because we are committed to whatever it takes to lease your home to a well-qualified tenant, collect rent, communicate effectively, and manage the day-in and day-out processes that keep you happy.
#IND
Pay Range: $75,000 - $95,000 per year
Apply for this Position