Shop Helper

Siddons-Martin Emergency Group Benefits Employee-owned company! Monday-Friday schedule    Company Sponsored Benefits:     • Medical (PPO & HDHP options), Company        HSA match, Dental, Vision, Short-Term        Disability, Accident and Hospital Indemnity        Insurance, Telehealth, Voluntary Life        Insurance, Voluntary Critical Illness     • 401K with Employer Match     • Employee Stock Ownership Program     • Paid Holidays and Paid Time Off     • 4 Weeks Paid Parental Leave     • Paid Training & Safety Equipment   Company Paid Benefits:     • Basic Life & AD&D, Critical Illness     • Insurance, Long-Term Disability     • Employee Assistance Program     • Verizon Wireless Company Discount (eligibility requirements)   Summary   The Shop Helper will give assistance to the Shop Technician/Shop Foreman’s with modifications, repairs, and improvements of electronic products, equipment, and controls.   Duties and Responsibilities Unless otherwise specified, the Shop Helper is responsible for all daily internal service related interactions. The responsibility includes, but is not limited to, a dedication to the company’s mission statement, to company profitability and 100% customer satisfaction. Enforce all company policies as defined in the SMEG Company Handbook Interact with entire service staff Maintain clean/safe work areas, cleanliness of tool  and ensure proper tool storage, for both personal and company owned   Maintain neat and professional personal appearance at all times Under the direct supervision of the Shop Foreman, performs corrective and preventive maintenance, inspects, troubleshoots, repairs and maintains electrical and instrumentation equipment and panels in accordance with diagrams, sketches, operation manuals, and manufacturer's specifications. Will also be responsible for assisting in the installation of custom components for emergency vehicles. Provide Shop Foreman and Assistant Manager(s) with accurate estimated labor times Provide Shop Foreman and Assistant Manager(s) with complete parts needed list  Participate in quality check process with Shop Foreman and Assistant Manager(s)    Understanding of productivity goals and review for areas in need of improvement   Follow company processes and procedures as defined in the SMEG operations manual Participate in morning meetings with service staff to plan the day Maintain accurate, timely and legible company designed reports and paperwork Notice and report potential problem areas to management before they arise Responsible for responsive/timely travel to designated sites and locations as directed/scheduled.     Qualifications   The Shop Helper must be able to clearly demonstrate their ability to set and reach performance goals set forth by the owner/operator. Must be willing to travel to other site locations and stations as needed. Experience within Fire and Emergency related industry a plus. Excellent communication skills both verbal and written Exceptional organizational methods (Work area, Safety, Tool & Equipment Organization) Dedication to customer service and business success Ability to engage in and maintain positive relationships with employees and customers Computer skills: Must be proficient with Microsoft Outlook Email, Microsoft Word & Excel programs as well with any company provided software     Education and/or Experience   High School Diploma or GED Valid Driver’s License 2 Plus years with experience in an automotive service related industry and/or technical school certificate.     Physical Demands   While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is required to stand and walk over 50% of work time. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.