Billing Specialist

The role is a mission critical role that directly impacts customer satisfaction by providing an effortless experience to both internal stakeholders and external customers. The role will review and manage both customer and internal service orders to ensure complete and timely setup through to an accurate invoice. The role will take on additional responsibilities and own processes that are specific to certain business units and customers. The right candidate will possess excellent analytical and decision-making skills. The Billing Specialist will experience a sense of teamwork by collaborating with multiple departments to validate the invoicing of Zayo provided services. The role not only learns Zayo’s billing processes but also gets exposure to and the ability to work with other departments such as service delivery, customer service, product and finance. It is one of the only roles, which touches every part of any given business. The role will be a valuable asset to the billing team, as the go to person to assist with ad-hoc projects and analyses and has opportunities for growth and development within the company.

Key Responsibilities: 

• Analyse service orders prior to invoicing the customer to ensure data integrity and adherence to operational finance principles.
• Take ownership of analysing and reviewing service orders for accuracy prior to moving into billing queues.
• Manage order processing from the billing queue through to customer invoice.
• Own ad-hoc invoicing and associated processes.
• Provide support across teams by participating in department-related and ancillary projects.
• Be a “go to” resource on the team to answer questions and assist with ad-hoc projects.
• Work collaboratively with sales, customer service, service delivery, and product management teams.
• Understand policies, procedures, and practices surrounding orders and invoicing and be an Expert resource for each.
• Aptitude and desire for learning new/different processes within the company, with a drive to build a strong foundational skillset for a career at Zayo.
• Support monthly audits and data integrity initiatives.
• Create efficiencies by utilizing Salesforce.com & data analysis tools, while always having an eye for process improvements.
• Raise credit notes related to customer disputes and write off documents for one of cases i.e. bankruptcies.
• Work with IT to upload credits and invoices from BOSS to Fusion on a monthly basis.
• Ensuring strict adherence to the legal and taxation requirements for invoicing across all European countries, keeping informed and providing regular refreshers training to colleagues to ensure we comply with each jurisdiction.
• To be the first point of contact for the team regarding queries and any other issues which may arise.
• To complete any other reasonable task as requested by management.

Qualifications and experience:

• Accounting degree preferred. Work experience in a finance environment may be substituted for educational requirements.
• 2 – 3 years’ experience preferred.
• Advanced knowledge of Microsoft Excel a must, with proficiency in Microsoft Office Applications.
• Knowledge of Salesforce.com and/or telecommunications billing systems and processes preferred.
• Advanced financial & analytical skills: ability to define problems, collect data, establish facts and draw valid conclusions.
• Proficient in data manipulation and extraction techniques.
• Proficient in data analysis and report design and development.
• Ability to adapt to change quickly, as well as manage a high-volume workload efficiently and effectively.
• Excellent communication, interpersonal, organizational and time management skills.
• Ability to work extended hours during billing period (first week of the month) and achieve results in a deadline driven environment
• Extreme attention to detail and a passion for data.
• Good knowledge of European invoice legal and tax requirements is preferred.
• Experience with Oracle Fusion and BOSS is preferred.

Rewards

• Competitive compensation including annual incentive plan

• Generous paid time off policy including, 25 days paid time off, one floating day and two volunteer days off per annum

• Hybrid working

• Health and life Insurance

• Meal vouchers

• Employee assistance programs including mental health, wellbeing and medical support

Zayo Europe provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.