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Job Description
Provides hospitality in a friendly manner in accordance with SRTC Guest Service Standards. Greets and assists each guest in a friendly and courteous manner when processing registrations and check-outs, as well as providing information and directions to guests regarding all services available on property. Takes ownership of guest challenges and resolves guest issues using service recovery tools. Cross trains in call center, answering SRTC phones, directing calls, making reservations and answering general questions.