Quality Product Customer

Responsible as the interface of customer quality for designated products in series production. Preventing defective parts from reaching customers. Processing customer complaints as well as identifying quality problems to initiate corrective measures. Monitoring customer specific supplier evaluation/portals and statistical evaluation of quality key performance indicators to improve the product quality continuously. Act as quality interface for engineering change request. Duties and Responsibilities Timely processing of customer complaints according customer requirements (customer portals, 8D report, problem solving documentation, etc.). Identification of quality and service problems and initiate corrective measures with those responsible including effectiveness check. Arrangement, coordination, monitoring of external sorting and reworking activities in agreement with those responsibilities. Evaluation of internal and external change requests concerning quality aspects. Create and submit PPAP to customer for approval. Monitoring customer specific supplier evaluation (e.g. customer portals) and ensure data conformity with HELLA's data systems. Informing of those responsible in the case of critical situations and initiate measures. Review and manage customer quality documents/requirements. Support quality system engineer and coordinate customer audit and follow up the action plan.