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Job Description
- Work closely with your stakeholders and partners to analyze user behavior, adapt the platform to best support our different product verticals, and deliver a high-quality product.
- Work with cross-functional partners (product management, program management, and user experience design/research) to determine product priorities.
- Analyze every touchpoint across the self-help journey and optimize the agents within that context to drive engagement and successful outcomes.
- Work with product, operations, product verticals, and other teams to ensure Ask Google Help's success for your product area.
- Contribute towards improving code health, data hygiene, and overall system reliability. Contribute to the design, development, and maintenance of tools and reporting. Lead a team of software engineers delivering tools and reporting used by leaders at every level.