[LTA-TRO] ASSISTANT MANAGER / PRINCIPAL / SENIOR / EXECUTIVE, INVESTIGATIONS
Job Description
[What the role is]
To conduct investigations into violations of the Road Traffic Act (RTA), Active Mobility Act (AMA), Electric Vehicles Charging Act (EVCA) and their subsidiary legislations, ensuring prompt and fair actions are taken against such offenders.[What you will be working on]
Conduct interviews with persons connected to the case to gather facts and information.
Conduct field work, site visits and system checks to secure evidence.
Coordinate and work with various parties (both internal and external) to gather evidence and ensure smooth flow of the investigation process.
Prepare appropriate Court charges, summonses, Notices of Traffic Offence or Notices of Offence against offender(s) upon completion of investigative work and case approval by Team Leaders (senior officers).
Prepare investigation papers and the subpoenaing of witness(es) for Court hearings as required by the prosecutor.
Attend Court hearings to testify and provide evidence for Court trials.
Record complaints/reports lodged by walk-in members of public.
Handle general enquiries made by walk-in members of public (when required) and ensure that their needs and concerns are promptly attended to.
Handle feedback and phone calls referred for appeals made by members of public, on investigation cases or other general issues.
Participate in project-based assignments for work improvements in areas specific to Investigations, or other aspects relevant to LTA’s mission.
Provide support to senior officers in charge of the projects assigned by Management in aspects such as providing or gathering requirements, data analysis, document drafting or review, system testing, report submission, presentations, etc.
[What we are looking for]
Knowledge in any discipline
2-3 years of relevant experience in investigations and enforcement functions for Principal/Senior Executive and at least 5-8 years for Assistant Manager. Some experience in customer service would be beneficial.
Good communication, written, presentation, interpersonal and analytical skills
Strategic thinker and skilled writer
Meticulous and organized
Ability to work independently and multi-task in a fast-paced environment
Good knowledge of Microsoft Outlook, Microsoft Office, including Word, Excel and Power Point
As part of the shortlisting process for the role, you may be required to complete a medical declaration and /or undergo further assessment.