Service Technician

Overview

: Lippert is a leading, global manufacturer and supplier of highly engineered products and customized solutions, dedicated to shaping, growing and bettering the RV, marine, automotive, commercial vehicle and building products industries

We combine our strategic manufacturing capabilities with the power of our winning team culture to deliver unrivaled customer service, award-winning innovation, and premium products to all of our customers

Why We are Different: At Lippert, Everyone Matters

This is not just a tagline or empty promise; it is

We have intentionally created a culture that values and celebrates our team members’ unique and varied backgrounds, perspectives, and experiences

We strive to give our team members a deeper sense of purpose at work, and we continue to build a better work environment by aligning our cultural and business strategies with the needs of our team members

Get: A unique, inclusive and supportive company culture

Comprehensive benefit offerings including medical, dental, vision, 401k with employer match, vacation, and more

Fair and competitive

Career development and mentoring and opportunities to grow

Holiday, personal and vacation days

Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Serves existing accounts by analyzing work orders; planning daily travel schedule; investigating complaints; conducting tests; resolving problems

Establishes service by studying system

; ordering and gathering components and parts; completing installation; performing acceptance tests

Maintains rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; recommending system improvements

Keeps personal equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs

Documents service and installation actions by completing forms, reports, logs, and records

Maintains customer confidence by keeping service information confidential

Updates job knowledge by participating in educational opportunities; reading professional publications

Accomplishes operations and organization mission by completing related results as needed

Competencies Customer/Client Focus

Electronics Troubleshooting Analyzing Information Judgment Equipment Maintenance Reporting Skills Confidentiality Quality Focus Results Driven Supply Management Time Management

Organizational Skills Supervisory Responsibility This position has no supervisory

Work Environment The service technician position performs their work offsite at our customer’s facilities so the work environments will vary as will any exposures to fumes or airborne particles, moving mechanical parts and vibration

The employee is occasionally exposed to a variety of extreme weather conditions

The noise level in the work environment and job sites may be loud

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job

While performing the duties of this job, the employee is regularly required to Walks, sits, stands, bends, lifts, and moves continually during working hours

Is subject to lifting over 50 pounds

This position can involve sitting for various periods of time, and also requires standing, walking, bending, kneeling, stooping and crouching throughout the day

The employee must frequently lift and/or move items over 50 pounds

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus Position Type/Expected Hours of Work This is a full-time position, and the expected work hours are 40 hours per week, Monday through Friday; weekend work is also necessary at times

Travel This position will require the individual to travel 100% of the time within Indiana and Michigan

Required Education and Experience High school diploma and/or related associates degree

One to three years related experience and/or training

Ability to read and interpret documents

Ability to apply common sense understanding to carry out instructions furnished in written or oral form

Preferred Education and Experience Manufacturing/industry experience

Work Authorization/Security Clearance Must be legally authorized to work in the United States

Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or

that are required of the employee for this job

Duties,

and activities may change at any time with or without notice

Pay Group : AAP/EEO Statement Lippert provides equal employment opportunity to all team members and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, ancestry, age, genetic information, disability, citizen status, protected veteran status, military service, marital status or any other legally protected category as established by federal, state, or local law

This policy governs all employment decisions, including recruitment, hiring, job assignment,

, training, promotion, discipline, transfer, leave-of-absence, access to

, layoff, recall, termination and other personnel matters

All employment and personnel-related decisions are based solely upon legitimate, job-related factors, such as skill, ability, past performance, and length of service with Lippert

Lippert’s strong commitment to equal employment opportunity requires a commitment by each individual team member

Compliance with the letter and spirit of this policy is required of all team members

Violations of this policy should be immediately reported to your leader or to any member of leadership

Team members who violate this policy will be subject to disciplinary action, up to and including termination of employment

Know Your Rights