AVP National Processing Operations

Job Summary The AVP National Processing Operations is responsible for leading and managing the loan setup and processing functions to ensure efficient pipeline management, superior loan quality, and exceptional service delivery. This role oversees operational policies, procedures, and technology initiatives, driving process improvements and ensuring compliance with all regulatory requirements. The position fosters a high-performance culture focused on employee development, retention, and teambuilding while partnering with internal stakeholders to support organizational goals. Essential Duties and Responsibilities Operational Leadership & Pipeline Management – Provide strategic and tactical oversight of the loan setup and processing teams, ensuring timely movement of loans through the pipeline in alignment with service level agreements and regulatory standards. Policy & Procedure Development – Establish, implement, and maintain operational policies and procedures to drive efficiency, loan quality, and compliance with agency, investor, federal, and state requirements. Technology & Process Improvements – Lead initiatives to enhance workflow through process optimization, automation, and technology solutions, partnering with internal teams to ensure seamless integration and adoption. Performance & Quality Management – Set and monitor productivity, quality, compliance and service standards; track performance metrics; provide regular reporting and analysis to identify trends, mitigate risks, and ensure operational excellence.  Ensure all activities meet applicable laws, regulations and guidelines.  People Leadership, Teambuilding & Stakeholder Collaboration – Manage, mentor, and develop functional managers and staff, fostering an engaged, collaborative, and high-performing team culture. Oversee talent acquisition, retention strategies, training programs, and career development initiatives.  Partner with sales, underwriting, closing/funding and other internal departments to maintain alignment, resolve escalations, and support a best-in-class customer and partner experience. Change Management – Lead the team through organizational, procedural, or system changes, ensuring smooth transitions with minimal disruption to productivity and service. Performs other duties as assigned. Position Requirements Education Bachelor’s degree or equivalent related work experience required Experience Minimum twelve (12) years of mortgage processing and originations experience Minimum of seven (7) years mortgage industry processing leadership experience Experience managing remote employees required Functional/Technical Skills Demonstrated strong leadership skills Demonstrated strong interpersonal skills.  Ability to interact effectively with external and internal clients across departments and locations. Effective written and verbal communication skills Ability to collaborate effectively with team Working knowledge of mortgage loan documents, loan origination program and underwriting guidelines Demonstrates a commitment to quality customer service Strong attention to detail Well organized with the ability to multi-task Demonstrates strong time management skills with the ability to meet deadlines Works well with others Proficient in all compliance-related regulations including RESPA and TRID Strong mathematical skills Strong PC skills (MS Office products) and experience with mortgage origination systems. Encompass experience preferred. Environmental/Physical Demands Work is typically performed in a standard office environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sustain predictable work attendance, communicate with others, frequently required to stand, walk, sit, and use arms, hands and fingers to reach, handle or touch. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus. Pursuant to the Americans with Disabilities Act, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of an employee. The Company reserves the right to amend or modify this document at any time and without notice.