Account Manager

Job Summary The Account Manager acts as the single point of contact both internally and externally to support communication between the Correspondent Seller and various internal departments throughout the loan process. The primary responsibility is to manage an active loan pipeline to ensure loans are purchased in a timely and accurate manner. Performs all duties in accordance with company policies and procedures, and all applicable state and federal laws and regulations. Account Managers are aligned to specific channels and product specializations based on business needs and expertise. This includes Delegated, Non-Delegated, Renovation and Non-QM. While core responsibilities remain consistent, the scope of review, interaction, and oversight varies by assignment, as outlined below. • Delegated Account Manager (Closed Loan Submissions) - Supports correspondent sellers with delegated underwriting authority. Loans are delivered post-closing and funding, requiring the Account Manager to focus on pre-purchase review, condition management, exception coordination, and purchase execution. • Non-Delegated Account Manager (Prior-Approved Loans) Supports correspondent sellers who deliver loans for underwriting and approval prior to closing. The Account Manager partners closely with underwriting and purchasing to manage conditions, facilitate approvals, and guide loans through closing and purchase. • Non-QM Account Manager (Specialty Products) Supports non-agency and Non-QM loan products, requiring enhanced guideline knowledge, Planet overlays, third-party diligence coordination, reliance letter management, and heightened communication due to the complexity and risk profile of these loans. • Renovation Account Manager (Specialty Products) Supports renovation loan programs, coordinating with underwriting, draw management, and Sellers to ensure compliance with renovation guidelines, documentation requirements, disbursement structures, and post-closing processes. Essential Duties and Responsibilities Works with internal staff and Correspondent Sellers to ensure complete seller coverage is maintained and active loan pipelines are managed from submission through purchase Acts as internal support for seller issues or escalations required by the Regional Sales Manager and/or Seller to expedite loan purchase Monitors incoming loan documentation from sellers for accuracy, completeness, and guideline compliance Assists Correspondent Sellers with underwriting, product, and general loan process questions, including delegated and assigned specialty products. Provides support to Regional Sales Managers in the development and ongoing relationship management of Correspondent Sellers Provides sales support including but not limited to training calls with new and existing Sellers, submitting a loan, locking a loan and navigating through the system. Maintains a high level of customer service to all internal and external customers Applies creative problem-solving skills and ability to diagnose issues and develop solutions for matters of moderate complexity Performs other duties as assigned Position Requirements Education High School graduate or equivalent training required Experience Minimum three years of experience in the mortgage industry including experience underwriting and purchasing procedures, familiarity with secondary marketing functions and file flow and credit requirements. Functional/Technical Skills Correspondent Lending experience preferred. Knowledge of mortgage industry and loan documents Experience with CORE/Blue Sage is a plus Strong oral and written communication skills Constant contact with Correspondent Sellers, brokers, agent, loan officers and internal office staff Significant coordination of various duties required. Excellent computer skills and working knowledge of Microsoft Office products Ability to organize, prioritize workload, meet deadlines, handle detailed assignments, and ability to work on several files simultaneously Ability to multitask and meet deadlines Ability to work both independently and within a team environment, with focus and high attention to detail Ability to conduct business effectively over the telephone and internet Ability to work overtime as required by the department manager based on the                work requirements Environmental/Physical Demands Work is typically performed in a standard office environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sustain predictable work attendance, communicate with others, frequently required to stand, walk, sit, and use arms, hands and fingers to reach, handle or touch. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus. Pursuant to the Americans with Disabilities Act, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of an employee. The Company reserves the right to amend or modify this document at any time and without notice.