Sales Innovation Product Owner – 12 Month Fixed Term Contract

Employment Type

Permanent

Closing Date

29 June 2026 11:59pm

Job Title

Sales Innovation Product Owner – 12 Month Fixed Term Contract

Job Summary

Job Description

We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.

This includes making Telstra the place you want to work. For you, that means a having career that grows with you and working with a team powered by human connection that prioritises wellbeing and choice.

Focus of the role

As Sales Innovation Product Owner – 12 Month Fixed Term Contract in Digital Channel, you will responsible and accountable for creating a vision and strategy for the AI fueled sales experiences, across our Digital Assets. This includes interfacing with our Bot and Messaging AI platform, experiences offsite before a customers reaches us, and partnering with key stakeholders on how to deliver the best experience in line with our policies and procedures.

What We Offer

• Performance-related pay
• Access to thousands of learning programs so you can level-up
• Global presence across 22 countries; opportunities to work where we do business.
• Purchased annual leave scheme
• Additional Telstra day off
• Additional 30% off Telstra products and services
• Toolkit provided (laptop + mobile phone + plan paid for)

What You’ll Do

Telstra Consumer - Telstra Digital Channels manages Telstra's digital channels, including its website, mobile app, and social media channels.

As Sales Innovation Product Owner – 12 Month Fixed Term Contract, You will play a pivotal role in delivering diverse projects and programs, applying specialist expertise in project finance, procurement, or logistics to ensure compliance with Telstra policies and processes. A key contributor to planning, scheduling, and reporting, you support high-performing teams and drive great customer outcomes. Skilled in managing complex stakeholder environments, you deliver within budget, quality, and scope.

As part of the Ways of Working and Delivery Chapter, you share insights and guidance to uplift skills and foster growth. You model Telstra behaviours and demonstrate excellence in executing core processes to achieve successful delivery.

Mission

As Sales Innovation Product Owner – 12 Month Fixed Term Contract in Digital Channel, you will responsible and accountable for creating a vision and strategy for the AI fueled sales experiences, across our Digital Assets. This includes interfacing with our Bot and Messaging AI platform, experiences offsite before a customers reaches us, and partnering with key stakeholders on how to deliver the best experience in line with our policies and procedures.

Key Responsibilities:

• Innovation & Ideation – Generate new ideas (AI and non‑AI) for sales experiences; stay ahead of trends and emerging opportunities.
• Design & Concept Development – Partner with designers to shape ideas into tangible concepts and define end‑to‑end customer experiences.
• Stakeholder Engagement – Collaborate with digital, sales, and delivery teams; influence others to adopt and build ideas.
• Prioritisation & Backlog Creation – Build and manage a pipeline of innovation ideas; prioritise based on customer value and business impact.
• Delivery Enablement – Hand over validated ideas to build teams; clarify requirements and intent to support delivery.
• Research & Insights – Use research to understand customer needs and trends; validate and refine idea.

About you

To be successful in the role, you must have:

Essential:

• Digital Product Acumen – Strong understanding of digital products and customer experiences.
• AI Execution & Applied Use Cases – Demonstrated ability to put AI technology into practice through real-life examples, turning ideas into customer-focused solutions that deliver measurable value.
• Innovation Mindset – Ability to generate, test, and explore new ideas
• Collaboration & Stakeholder Management – Skilled at working across teams and managing dependencies for delivery.
• Experience delivering AI‑led or innovation initiatives.

It’s highly encouraged to include your CV to support your application.

We're amongst the top 2% of companies globally in the CDP Global Climate Change Index 2023, being awarded an 'A' rating. If you want to work for a company that cares about sustainability, we want to hear from you.

As part of your application with Telstra, you may receive communications from us on +61 440 135 548 (for job applications in Australia) and +1 (623) 400-7726 (for job applications in the Philippines and India).

When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and disabilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive. 

As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application.

We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.

We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information or the application form, and require this in an alternate format, please contact our Talent Acquisition team via the contact details found at www.telstra.com.au/careers/diversity-equity-and-inclusion/disability-employment.