TikTok Shop - Logistics Service Product Manager

Merchant Shipping & Fulfillment Product Team is building and scaling seller-facing logistics solutions, with a focus on enhancing the end-to-end shipping and fulfillment experience through products. We own the global design of shipping services, including delivery time, pricing, and workflows while partnering cross-functionally to optimize seller and consumer experience.

Responsibilities

• Understand and analyze shipping services in different countries and regions. Responsible for the overall planning and design of shipping services, including the definition of service mindsets, EDT (estimated delivery time) prediction and display, shipping fee strategy and etc., in order to support the application and expansion of shipping services across different regions
• Understand and analyze fulfillment workflows across different countries and merchant segments. Design merchant-facing shipping processes aligned with service capabilities, as well as open platform integration solutions, tailored to local ISV ecosystems and merchant usage patterns.
• Work closely with Business, Operations, and Data teams to jointly explore pain points of sellers and consumers, and be responsible for consumer & merchant experience and shipping cost
• Work together with Engineering and Algorithm teams to push projects forward and make sure they launch and achieve goals
• Continuously strive for product optimization and innovation, and establish general product ability for global e-commerce system

Minimum Qualifications

• Bachelor degree and above
• Have industry experience in the global e-commerce industry, and have basic understanding of e-commerce logistics services and fulfillment process
• Motivated to think and provide product solutions for complex problems, and to continuously conduct analysis and optimization
• Possess good communication, teamwork, and project management skills