Direct Channel Agent Temp

Lets Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

Minimum Qualification:

• Namibian Citizenship;
• NQF level 7 tertiary qualification.
• 1 Year of work experience
• Computer literacy in Microsoft office (Word, Excel, Outlook and PowerPoint)
• Ability to work independently and under pressure; and
• Excellent communicator with a passion for customer service and relationship building.
• Previous experience in a call centre environment or involvement in activations will be an added advantage.

Job Description:

• Respond to leads generated from Marketing campaigns for quoting;
• Follow up on current policy cancellations for re-quote purposes;
• Re-approach previous policy cancellations;
• Quote on intra-group and other referrals;
• Attending to all inbound calls pertaining to quote requests;
• Ensuring all complex queries are escalated when necessary;
• Logging all customer queries and keeping record of all steps taken to resolve issues to completion;
• Monitoring and responding to customers via email when required;
• Performing additional duties and responsibilities as required:
• Accountable for service delivery through own efforts; and living the company values.

Skills

Action Planning, Client Management, Computer Literacy, Database Administration, Desktop Publishing (DTP), Executing Plans, Management Reporting, Network Administration, Numerical Aptitude, Office Systems, Oral Communications, Policies & Procedures, Report Review, Resource Scheduling

Competencies

Collaborates

Communicates Effectively

Drives Results

Ensures Accountability

Plans and Aligns

Tech Savvy

Education

NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent

Closing Date

07 June 2026 , 23:59

The Old Mutual Story!