Job Description
Empowering People, Elevating Business
We believe companies thrive when people do. That’s why, over the last 30+ years, we’ve made it our mission to guide small and medium-size businesses through daily HR needs and challenges. With passion, empathy and proven expertise, we offer the guidance and technology to help your company—and your people—flourish.
Mission
Power the success of small and medium-size businesses by supporting their growth and enabling their people.
Vision
To become the most trusted advisor to SMBs by harnessing the power of scale.
Core Values
We recognize the incredible opportunity that can be realized by working together with a shared view of how we support our clients. This is illustrated in our core values:
- Lead with the customer
- Stand together
- Act with integrity
- Make an impact
- Be incredible
Responsibilities:
- Manage the patient access department and oversee daily operations
- Ensure efficient patient registration and check-in processes
- Train and supervise staff members on front desk procedures and customer service
- Maintain accurate and up-to-date patient records and information
- Coordinate with medical staff to schedule appointments and procedures
- Handle patient inquiries, complaints, and concerns in a professional manner
- Collaborate with insurance companies to verify coverage and obtain authorizations
- Implement and enforce policies and procedures to ensure compliance with HIPAA regulations
- Monitor department performance metrics and implement improvements as needed
Requirements:
- High school diploma or equivalent; associate's or bachelor's degree preferred
- Proven experience in a similar role, preferably in a healthcare setting
- Strong knowledge of medical terminology and office management systems (e.g., Eaglesoft, eClinicalWorks)
- Excellent communication and interpersonal skills
- Ability to multitask, prioritize, and work under pressure in a fast-paced environment
- Detail-oriented with strong organizational skills
- Proficient in Microsoft Office Suite (Word, Excel, Outlook)
- Familiarity with medical billing processes and insurance verification
Note: This job description is intended to provide a general overview of the position. Other duties may be assigned as necessary to meet the needs of the organization.
Job Type: Full-time
Pay: From $20.00 per hour
Expected hours: No less than 40 per week
Benefits:
- 401(k)
- 401(k) matching
- AD&D insurance
- Bereavement leave
- Dental insurance
- Dependent health insurance coverage
- Disability insurance
- Employee discount
- Financial planning services
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Opportunities for advancement
- Paid jury duty
- Paid orientation
- Paid time off
- Retirement plan
- Vision insurance
Healthcare setting:
- Hospital
Medical specialties:
- Surgery
Schedule:
- Monday to Friday
Application Question(s):
- Years of relevant experience (registration, patient scheduling, customer service, billing, or coding)?
Education:
- High school or equivalent (Required)
Experience:
- Hospital: 1 year (Required)
Work Location: In person