IT Service Delivery Specialist

- 2-5 years of experience in IT service desk, IT operations, or system administration roles. - Hands on experience with Active Directory, Microsoft Entra ID (Azure AD), and Microsoft 365 administration, including user, group, and license management. - Familiarity with IT service management (ITSM) ticketing platforms and ticket lifecycle workflows. - Working knowledge of access control concepts, role-based access, and least privilege principles. - Strong customer service orientation and effective written and verbal communication skills. - CompTIA A+, Network+, ITIL Foundation, or comparable certifications preferred. - Experience in a government or enterprise IT environment a plus.