It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Job Description

Regularly works on tasks that are varied and complex. Applies full range of specialized skills and job knowledge; frequently adapts procedures, techniques, tools, materials, and/or equipment to meet specialized needs; may serve as lead; performs broad and/or focused assignments under general supervision; originality and ingenuity are often required to help establish procedures in functional area; relies on experience and judgment to plan and accomplish assigned tasks.

Marketing Content Support

• Draft basic marketing materials including email copy, website content, blog posts, product descriptions, and promotional messaging
• Edit and proofread content to ensure clarity, grammar accuracy, and brand consistency
• Assist in maintaining content templates and style guides

Consumer & Customer Communications

• Draft responses to consumer letters, complaints, inquiries, and feedback
• Ensure messaging reflects company tone, compliance standards, and customer service expectations
• Maintain response templates and support continuous improvement of communication workflows
• Draft responses and track timelines for Right to Know request responses

Contract & Proposal Support

• Draft basic contract language using approved templates
• Assist in preparing and formatting Request for Proposals (RFPs)
• Review documents for consistency, completeness, and formatting standards
• Coordinate inputs from stakeholders to ensure timely submission

Policy & Procedure Documentation

• Assist in drafting and updating internal policies and standard operating procedures (SOPs)
• Organize and format documentation for clarity and accessibility
• Track revisions and maintain version control
• Support cross-department collaboration to ensure documentation accuracy

Administrative & Documentation Support

• Maintain document libraries and file organization
• Ensure compliance with document retention and formatting standards
• Support process documentation initiatives across departments

Qualifications

Experience

EEO Statement

As an employer, PHFA is committed to having a workforce that is diverse and reflects the residents that it serves. We strive to maintain a workplace where all employees and applicants for employment receive equal opportunities in all aspects of employment. There are numerous policies in place at PHFA to help us honor this commitment.

The Pennsylvania Housing Finance Agency is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, disability, family status, gender, national origin, political affiliation, race or religion.

Diversity Statement

PHFA values, honors and commits to the equitable treatment and elimination of discrimination in all forms. We are committed to the diversity of all staff, and in all programs and services offered.