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Job Description
Clients Service Director - Hybrid - London
Department: Account Management
Employment Type: Full Time
Location: London
Reporting To: Natasha Willmott
Description
We are seeking an experienced and strategic Client Services Director (CSD) to lead one of our most high-profile, multi-market European partnerships. This account represents a strategically critical and operationally sophisticated programme, combining high-volume retail display execution with complex procurement governance, structured savings validation, and rigorous performance reporting.
This is a senior leadership position with full accountability for business unit health, strategic direction, and governance integrity across multiple markets and workstreams.
The successful candidate will lead with confidence, protect financial performance, drive European harmonisation, and ensure delivery excellence at scale. This role requires a proactive, data-led, commercially disciplined leader who can balance operational complexity with strategic transformation.
Key Responsibilities
- Own the overall health and strategic direction of the business unit across multiple European markets
- Provide full team leadership across markets and workstreams
- Protect and manage P&L performance, ensuring margin control and financial accuracy
- Enforce procurement governance and structured savings validation processes
- Drive harmonisation and simplification across markets to improve efficiency and consistency
- Lead high-level stakeholder engagement, building trusted senior relationships
- Ensure proactive, insight-led reporting and performance management
- Identify risk early and implement mitigation strategies
- Align supply chain, commercial, and operational functions to deliver seamless retail activation
- Champion governance integrity, compliance, and operational discipline
Skills, Knowledge and Expertise
- 8+ years’ experience within FMCG, retail activation, POSM, or marketing execution environments
- Proven experience leading complex, multi-market accounts
- Demonstrated P&L ownership and strong financial acumen
- Strong commercial negotiation skills
- Experience navigating complex procurement structures and governance models
- Senior-level stakeholder management experience
- Ability to lead cross-functional, geographically dispersed teams
Equal Opportunities
adm Indicia is proud to be an equal opportunity employer and is committed to creating a diverse environment. We recruit, employ, develop, compensate, and promote regardless of race, religion, colour, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. Should you need any reasonable adjustments made to this application process, please don't hesitate to let us know.