Telephone Sales Agent - The Langham, Pasadena

About Langham Hospitality Group

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

The Langham Huntington, Pasadena, Los Angeles is located in Pasadena, California, in the heart of an upscale residential neighborhood bursting with historic gems like Albert Einstein's former residence and famous film locations including the homes from Mad Men and Father of the Bride.

Just up the street you'll find Pasadena's vibrant shopping and entertainment district boasting theaters, boutiques, incredible restaurants and world-class museums. And the hotel is just a short drive from the rest of Pasadena's must-see spots including the Rose Bowl stadium, The Huntington Library, Descanso Gardens, Kidspace Children's Museum and much more.

Check out what’s nearby, or inquire with our concierge team for recommendations on what to see, eat, and do in Pasadena and nearby Los Angeles.

DEPARTMENT: Private Kitchen

JOB TITLE: Private Kitchen Telephone Service Agent

REPORTS TO:  Private Kitchen Manager

SUPERVISES: NA

PRIMARY OBJECTIVE OF POSITION:

Responsible for taking telephone Room Service orders accurately in a helpful, friendly, courteous and professional manner to ensure total guest satisfaction.

RESPONSIBILITIES AND JOB DUTIES:

• Promptly answer Room Service calls, announce any specials, promote menu items and answer questions regarding preparation methods.
• Document orders; repeat items back to callers to ensure accuracy and quote expected arrival time per set standards with speed and accuracy.
• Immediately input order information into POS, allowing kitchen staff to begin preparation; note any special requests clearly. 
• Provide Server a hard copy of check to be delivered with order.
• Assist service staff during peak periods by preparing trays and generally assisting with all efforts to ensure prompt delivery.
• Respond to guest complaints in a positive manner, negotiate a compromise and implement a solution satisfactory to the guest.
• Maintain clean and organized workstation and partake in cleaning throughout the department.
• Keep immediate supervisor promptly and fully informed of all problems or unusual matters of significance coming to his/ her attention, corrective action could be taken when appropriate.
• Perform other duties as requested by supervisor
• Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

PHYSICAL DEMANDS:

• Activities include standing, reaching, bending, pushing, pulling, handling, lifting, carrying, seeing, hearing, talking, walking.

• Must be able to lift, carry, push, and pull minimum of 20 lbs.

SPECIAL SKILLS REQUIRED:

• Basic knowledge of food and beverage preparation, alcohol and wine knowledge, service standards, guest relations and etiquette.
• Ability to remember, recite and promote the variety of menu items and up sell additional items. 

• Basic knowledge of the English language sufficient to understand inquiries from customers and communicate preparation methods.

   

EDUCATION REQUIRED:

• Any combination of education and experience that provides the required knowledge, skills and abilities. 

EXPERIENCE REQUIRED:

• Prior hospitality experience preferred.

• Experience in Private Kitchen order taking is preferred.

   

LICENSES OR CERTIFICATES: