Overview

 Rapiscan Systems is a global leader in detection technology, providing advanced inspection solutions that support ports, borders, and high-security environments worldwide. Our innovative X-ray imaging systems help customers detect threats, safeguard operations, and maintain security with confidence.

 

Role Overview
We are currently seeking an experienced Senior Field Service Engineer to lead service delivery across Jordan. This is a hands-on leadership role combining technical expertise with team management responsibility.

Responsibilities

Responsible for installation, commissioning, and support of advanced X-ray systems while leading a team of engineers to deliver high-quality service and meet customer SLAs.

Key Responsibilities

• Lead and mentor Field Service Engineers
• Manage service operations and resource planning
• Ensure maintenance is delivered within SLA
• Interface with customers on system performance
• Oversee installations and commissioning
• Troubleshoot complex systems and provide technical guidance
• Perform failure analysis and produce reports
• Ensure compliance with safety and documentation standards

Qualifications

• Degree in Electrical or Mechanical Engineering
• 5+ years field service experience
• Strong troubleshooting skills
• Team leadership capability
• Customer-facing communication skills
• Willingness to travel extensively

Desirable

• Experience with X-ray or high-voltage systems
• PLC programming knowledge
• Windows systems experience
• Familiarity with diagnostic tools

• Degree in Electrical or Mechanical Engineering
• 5+ years field service experience
• Strong troubleshooting skills
• Team leadership capability
• Customer-facing communication skills
• Willingness to travel extensively

Desirable

• Experience with X-ray or high-voltage systems
• PLC programming knowledge
• Windows systems experience
• Familiarity with diagnostic tools

Responsible for installation, commissioning, and support of advanced X-ray systems while leading a team of engineers to deliver high-quality service and meet customer SLAs.

Key Responsibilities

• Lead and mentor Field Service Engineers
• Manage service operations and resource planning
• Ensure maintenance is delivered within SLA
• Interface with customers on system performance
• Oversee installations and commissioning
• Troubleshoot complex systems and provide technical guidance
• Perform failure analysis and produce reports
• Ensure compliance with safety and documentation standards