Lead Systems Analyst, Online Recruitment

System Administrator for CCaaS (dialer) solution. Serving as a bridge between the Arizona Online Recruitment Enrollment Management (REM) team and TTEC who supports our contact center operations. Internal lead and strategist for our Slate Customer Relationship Management (CRM) System; includes coordinating initiatives with the Enrollment Management Systems Initiatives (EMSI) team who are the product owners for the Slate system. System Administrator for Gravyty (lvy.ai) chatbot solution; working closely with the Ocelot/ Ivy team to ensure that all parties understand our business needs and technical requirements. Conducts thorough analysis of existing systems and processes to identify gaps, areas of improvement and opportunities for automation. Provides subject matter expertise within use of applicable technology for Arizona Online Recruitment. Translates business needs into clear and concise technical specifications for development teams. Collaborates directly with the Director of Online Recruitment and Enrollment on identifying current recruitment technology trends and areas of focus to improve program development. Works with recruitment leadership to develop and implement strategic enrollment goals. Leads collaboration and integration when non recruitment staff necessitate the use of recruitment systems. Creates detailed requirement documents, descriptions, and other documentation to communications solution specifications to both technical non technical stakeholders. Supervision of Communication and Data Management staff that also serve as a complex support team. Leads Communication Management Team in campaign designing, campaign management, call analysis responses, wrap up code mapping and outbound settings Collaborates with cross functional teams, including developers, project managers and systems administrators to design effective solutions that align with institutional goals. Aides in the maintenance of Arizona Online internal Recruitment SharePoint site, (PowerAutomate Flows, process guide management and cross department page collaboration). Assists in recruitment project planning, estimating and prioritization. Develops and implements policies, procedures, processes and training /operations manuals. Identifies and shares opportunities for process improvements and improved working conditions. Serves as a liaison between technical teams and end users, ensuring effective communication and mutual understanding. Develops and executes test plans, test cases, and scenarios to validate that solutions meet requirements. Supports change management efforts by assisting with training materials, user guides, and user training sessions. Provides recommendations for process improvements and innovative solutions. Additional duties as assigned. Knowledge, Skills, and Abilities (KSAs) Requires conceptual knowledge and expertise of contact center and admissions/ recruitment communications concepts, principles, and practices or a broad understanding of multiple related disciplines and general management. Excellent written communication and presentation skills. Ability to meet deadlines: organizational, project and time management skills Ability to function both independently and as a team member Detail orientated Demonstrate above average analytical skills; ability to identify trends and patterns