Bilingue (anglais/français) Agent ou agente, Soutien technique à la clientèle

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Bilingue (anglais/français) Agent ou agente, Soutien technique à la clientèle in Canada.

This role sits within a dynamic, service-oriented environment supporting a large-scale digital health and employee wellbeing platform used by millions of users worldwide. You will act as a key technical support resource (Level 1 & 2), diagnosing, investigating, and resolving application and service-related issues. Beyond troubleshooting, you will serve as the “voice of the customer,” ensuring user concerns are understood, prioritized, and addressed effectively. The position blends technical analysis, problem-solving, and customer empathy in a fast-paced, SLA-driven environment. You will collaborate closely with product and engineering teams to improve system performance and user experience. This is not a standard helpdesk role — it requires curiosity, ownership, and a strong commitment to user success.

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Bilingue (anglais/français) Agent ou agente, Soutien technique à la clientèle in Canada.

This role sits within a dynamic, service-oriented environment supporting a large-scale digital health and employee wellbeing platform used by millions of users worldwide. You will act as a key technical support resource (Level 1 & 2), diagnosing, investigating, and resolving application and service-related issues. Beyond troubleshooting, you will serve as the “voice of the customer,” ensuring user concerns are understood, prioritized, and addressed effectively. The position blends technical analysis, problem-solving, and customer empathy in a fast-paced, SLA-driven environment. You will collaborate closely with product and engineering teams to improve system performance and user experience. This is not a standard helpdesk role — it requires curiosity, ownership, and a strong commitment to user success.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

 Why Apply Through Jobgether? 

 

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

 

 

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