Overnight Front Office Supervisor

Night Audit Supervisor   Overview: This team member will ensure the appropriate checking in and checking out of guests in a courteous and professional manner while maintaining four star/four diamond standards. Additionally, he/she will be responsible handling guest issues and forwarding along as needed.   Responsibilities: To be experienced with various guest scenarios.   To be thoroughly acquainted with all check-in policies and procedures. To be familiar with all technical equipment related to the Front Desk. To be familiar with all hotel facilities and offerings. To understand the influence and importance of all departments on the Front Desk.  Responsible for the training of new associates. Must be familiar with shift checklist and be able to run the desk in absence of the Assistant Manager. Understand and be able to perform rooms control duties. Broad knowledge of Alice, Synergy and Opera systems. Familiar with all reservation special packages. Understand all radio codes and emergency procedures.   Qualifications: Attain a high propensity for customer service. Previous cash handling experience. Previous Front Desk experience required. Must be able to stand for prolonged periods of time and bend, reach and lift items at least 30 lbs. May require working overnight shift. Must be flexible to all shifts, including holidays and weekends.  Computer Skills (Synergy, Opera, Alice, GoConcierge, Microsoft Office) Must have excellent written and verbal communication skills.