Guest Services Officer, Exterior

Guest Services Officer, Exterior 
Are you passionate about creating a welcoming environment while keeping visitors and artwork safe? The Nelson-Atkins Museum of Art is looking for a courteous, reliable, and safety-focused Guest Services Officer (Exterior) to help protect our grounds, assist visitors, and serve as a vital ambassador of our museum.

Position Details:

Location: Kansas City, MO (On-site)
Status: Full-Time
Schedule:

• Monday: 9:30 a.m. – 5:00 p.m.
• Tuesday: 9:30 a.m. – 5:00 p.m.
• Thursday: 9:30 a.m. – 9:00 p.m.
• Friday: 9:30 a.m. – 9:00 p.m. 

Pay Rate: $16.24/hour

Who We Are

At the Nelson-Atkins Museum of Art, we believe that art is for everyone. Our Guest Services Officers help bring that vision to life by providing outstanding hospitality and ensuring the safety and security of both our guests and the art in our care. Exterior Officers are often the first face of the museum, creating a positive and safe experience for all.

What You’ll Do

As a Guest Services Officer (Exterior), you'll help visitors feel welcome and safe as they explore our museum and grounds. You’ll prevent damage to artworks and property, respond to emergencies, and offer helpful information and directions.

Key responsibilities include:

• Greeting and assisting guests with professionalism and warmth

• Providing directions and information about artworks, exhibitions, and amenities

• Monitoring assigned areas (interior and exterior) to ensure the safety of visitors, staff, and the art

• Following post procedures including box and speaker checks, incident reports, and safety sweeps

• Responding to emergencies with calmness and confidence; performing basic first aid or CPR as needed

• Operating a bike, cart, or scooter safely per museum guidelines

• Handling cash transactions, operating a cash register and credit card machine

• Directing traffic or assisting in the garage as needed

• Using technology, including email, computers, and spreadsheets

What You Bring

• High school diploma or GED

• Excellent attendance, reliability, and customer service skills

• Strong communication and professionalism in all interactions

• Ability to stay calm and courteous in stressful situations

• Basic computer and typing skills

• Ability to stand and remain alert for long periods

• Physical capability to climb stairs, lift up to 30 lbs, and work in all outdoor weather conditions

• Willingness to work weekends and occasional overtime

• Good vision and hearing

What We Offer

• A welcoming and mission-driven work culture

• Opportunities to engage with the public and contribute to a meaningful visitor experience

• Training and professional development opportunities

• A chance to be part of a team that values respect, safety, and community

Equal Opportunity Employer

The Nelson-Atkins Museum of Art is an Equal Opportunity Employer. We embrace a diverse and inclusive work environment and do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other status protected by law.

For individuals with disabilities who would like to request an accommodation, please contact the People and Culture Department.

The Nelson-Atkins Museum of Art conducts pre-employment background checks as part of our selection process.

Salary information is a general guideline only.  The Museum considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer.