Assistant Store Manager

Overview To support the Store Manager to maximise all sales and profit opportunities for the Store, leading and inspiring the team to deliver consistently excellent levels of service & standards. To ensure the Store sales performance is maximised to its full potential and delivered above agreed Targets and Key Performance Indicators (KPIs) To ensure Store costs are managed within agreed budget levels and that every opportunity is sought to maximise Store profitability To recruit, train, develop & retain Brand Ambassadors for the business To consistently demonstrate our Core Values and ensure by example that the sales team understand how our Core Values & Brand Statement are translated into actions and behaviours Responsibilities Delivering Results and Compliance To deputise for the Store Manager in their absence ensuring that all standards and KPI levels are maintained To drive and monitor performance for the Store and agree/take appropriate action where necessary to ensure all KPI targets are met, including Sales, Payroll, Conversion, Multichannel, Stock Control and Service To ensure your Store is compliant with all company Policies & Procedures (including Health & Safety, Till Management, Security, Stock Management, Human Resources and Payroll) To regularly review all areas of cost control (Payroll, FTE, Housekeeping, Stock Loss & Self-assessed Audit) highlighting any areas where savings can be made and profit maximised to the Store Manager To maintain optimum stock levels at all times through effective communication with the Store Manager & application of the Stock Management procedure Service and Sales Presentation To ensure that your team are regularly trained utilising all company Learning and Development tools To ensure your team deliver excellent service and represent the brand by maintaining a high standard of personal presentation and professional behaviour To ensure that your team consistently demonstrate Delivering the Dune Experience and the Core Values To ensure that during the Sales and After-sales process, your Store strives to go Above & Beyond to exceed customer expectations and deal with any complaints efficiently in line with company policy To ensure that company Visual Merchandising standards & company guidelines are implemented throughout the Store Teamwork and Leadership To manage the continuous development of self and team To create Team Spirit within the Store ensuring the sales teams are supportive of each other and work well together To ensure alongside the Store Manager that vacancies are filled within a reasonable timescale using the company selection process Communication To maintain good staff relations and morale through effective communication and correct application of all Policies & Procedures To plan work rotas alongside Store Manager and in their absence. Maximising the use of available hours, thereby maintaining the highest standard of customer service to meet the needs of the business To regularly review the people metrics with your Store Manager, including Base Rotas, Payroll Cost, Labour Turnover & Absence ensuring these are managed within accepted tolerances and where necessary agree appropriate actions with your Store Manager To monitor competitor activity within your location and liaise with your Store Manager to make recommendations and agree appropriate action To build good working relationships with the other members of management within the business and with the Kildare Village Retail Management Team, ensure all working relationships are effective Communicate upwards to Area Manager in Store Managers absence To complete any other duties as reasonably requested by the company to ensure the continuous development of the business Qualifications EXPERIENCE REQUIRED: A highly commercial Assistant Manager/strong Supervisor, with experience working within a fast paced retail environment and a passion for developing teams. Customer focused with a proven high standard of customer service delivery.  Commercial awareness and reaction. Excellent communication skills. Sense of responsibility and commitment to excellence. Good at prioritising and meeting deadlines. Positive character with a “can do” attitude. BENEFITS: Generous product discount and shoe allowance. 33 days holiday inclusive of bank holidays. Monthly bonus scheme. Company pension. Constant development through training initiatives and opportunities for career progression.

EXPERIENCE REQUIRED: A highly commercial Assistant Manager/strong Supervisor, with experience working within a fast paced retail environment and a passion for developing teams. Customer focused with a proven high standard of customer service delivery.  Commercial awareness and reaction. Excellent communication skills. Sense of responsibility and commitment to excellence. Good at prioritising and meeting deadlines. Positive character with a “can do” attitude. BENEFITS: Generous product discount and shoe allowance. 33 days holiday inclusive of bank holidays. Monthly bonus scheme. Company pension. Constant development through training initiatives and opportunities for career progression.

Delivering Results and Compliance To deputise for the Store Manager in their absence ensuring that all standards and KPI levels are maintained To drive and monitor performance for the Store and agree/take appropriate action where necessary to ensure all KPI targets are met, including Sales, Payroll, Conversion, Multichannel, Stock Control and Service To ensure your Store is compliant with all company Policies & Procedures (including Health & Safety, Till Management, Security, Stock Management, Human Resources and Payroll) To regularly review all areas of cost control (Payroll, FTE, Housekeeping, Stock Loss & Self-assessed Audit) highlighting any areas where savings can be made and profit maximised to the Store Manager To maintain optimum stock levels at all times through effective communication with the Store Manager & application of the Stock Management procedure Service and Sales Presentation To ensure that your team are regularly trained utilising all company Learning and Development tools To ensure your team deliver excellent service and represent the brand by maintaining a high standard of personal presentation and professional behaviour To ensure that your team consistently demonstrate Delivering the Dune Experience and the Core Values To ensure that during the Sales and After-sales process, your Store strives to go Above & Beyond to exceed customer expectations and deal with any complaints efficiently in line with company policy To ensure that company Visual Merchandising standards & company guidelines are implemented throughout the Store Teamwork and Leadership To manage the continuous development of self and team To create Team Spirit within the Store ensuring the sales teams are supportive of each other and work well together To ensure alongside the Store Manager that vacancies are filled within a reasonable timescale using the company selection process Communication To maintain good staff relations and morale through effective communication and correct application of all Policies & Procedures To plan work rotas alongside Store Manager and in their absence. Maximising the use of available hours, thereby maintaining the highest standard of customer service to meet the needs of the business To regularly review the people metrics with your Store Manager, including Base Rotas, Payroll Cost, Labour Turnover & Absence ensuring these are managed within accepted tolerances and where necessary agree appropriate actions with your Store Manager To monitor competitor activity within your location and liaise with your Store Manager to make recommendations and agree appropriate action To build good working relationships with the other members of management within the business and with the Kildare Village Retail Management Team, ensure all working relationships are effective Communicate upwards to Area Manager in Store Managers absence To complete any other duties as reasonably requested by the company to ensure the continuous development of the business