Automotive Parts Specialist

NAPA in-store team members take pride in providing excellent customer service! Share your passion for customer service by becoming the face and voice of our store. Join a team that is friendly, resourceful, and offers excellent advice!

We offer a range of attractive benefits as of your first day and corporate discounts, as well as training throughout your career to support and guide your professional development. This position pays between $23.45 and $28.00 per hour (depending on your qualifications). 

Take pride in wearing our uniform as you work in a dynamic and stimulating environment! 

In this key role, you will: 

• Respond to inbound customer inquiries via phone and other communication channels.
• Recommend and verify compatible vehicle parts and accessories.
• Accurately process orders and confirm pricing, availability, and shipping details.
• Follow up on order status, backorders, returns, and issue resolution.
• Maintain accurate records in CRM and order management systems.
• Meet established call center performance and customer service metrics.

To join our team, you need:

• Previous call center or customer service experience preferred.
• Automotive parts knowledge considered an asset.
• Strong communication, computer, and problem-solving skills.
• Ability to work in a fast-paced, team-oriented environment.

UAP is a diverse community that promotes inclusion and respect. The sum of our individual differences, experiences, knowledge, self-expression, unique capabilities and talents represents the richness of our culture. UAP is committed to employment equity and encourages applications from women, visible minorities and people with disabilities. By valuing a diverse workforce, we ensure that our hiring practices are fair and equitable.