Trainee

Introduction Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging. Overview Introduction Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging. Overview Job Title - Servicing – Premiums Handler (Hybrid) Overview Gallagher Center of Excellence (GCoE) was founded in 2006 on the cornerstones of quality, innovation and teamwork. GCoE supports the Gallagher team around the globe and around the clock by providing a wide range of services, from back office and administrative services to knowledge intensive and niche services. It's a crucial component of Gallagher's ability to provide industry-leading quality, customer service, regulatory compliance and improved speed to market. We combine functional expertise, industry knowledge and technology with a passion for excellence, to deliver mission-critical services for our global staff. With more than 16,000 professionals working across in India, GCoE is a place where result-oriented and knowledge-driven professionals can make an impact and build rewarding long-term careers. Our footprint includes regional presences in Bengaluru, Kolhapur, Mumbai, Pune and Shimoga. How you'll make an impact Responsibilities: Analyse facultative risks and policies placed via the brokers. Setting up the risks including the specifications related to regions, deductions, markets participating on the risks. To ensure risks are timely set up. Coordinating with various teams Sanctions, Partner Assurance, risk and quality for any dependencies or approvals. To ensure the required premium entries (original / adjustments / refunds etc) are timely processed and advised to the markets and ensure that the contractual conditions are met. Understand the client’s business and their programmes, continually working with the placing team to fully understand any specific client requirements Generate and issue evidence of cover, debit notes and closing instructions Participate in renewal planning, anticipating and preventing possible issues before they occur Manage and coordinate workflow around seasonal renewals for assigned accounts Review market security information on reinsurers, checking compliance and financial positions Produce contractual documentation to a high level and within timescales Produce data, statistics, and information packs in support of the placement To ensure that the client documentation received from assigned clients are processed timely and advised to the markets. Efficiently handle client queries in respect of the accounts and proactively look at reducing it by providing innovative solutions to the advocate / client as appropriate Perform SPOE check where required for Junior Handlers. Process data as required for client / underwriter statistics. Acts as point of contact to client, broker, local overseas offices, underwriters and management for assigned accounts. Manage and resolve complex queries from assigned clients, coverholders, underwriters, Third Party. Receive and manage assigned clients cash calls / claims instructions in a timely fashion to agree with the market Engage with Bureau markets for prompt agreement and Xchanging offices for agreement / signing of accounts Work closely with broking team to ensure they are kept appraised of issues and developing situations are escalated as necessary. Understands and monitor contract or program experience for assigned Clients, being aware of any anomalies and escalating any concerns to the Client Service Managers and / or Account Executive as appropriate. Is aware of unpaid items and status of collection for regular update and discussion with Clients / stakeholders and ensures problems are escalated to management. Adheres to standard internal processes, policies and procedures, and other external regulatory requirements. Compliance with legal requirements, industry regulations, organisational policies and Gallagher best practice and professional codes. Coordinates regular engagements to ensure Client and stakeholders satisfaction and to gain an understanding of assigned Clients business and operating environment. Undertake travel as required to assigned Clients, Reinsurers and/or other Gallagher offices (London / Overseas offices) and attend relevant meetings, ensure meeting notes and follow up actions are completed. Technical knowledge of FAC business and all servicing functions essential pertinent to clients. Creates training plan and conducts training to Junior Claims Handlers and Trainees About you Qualifications: BCOM,BBA, BAF (Finance Background) Behaviors: Understanding of the insurance brokerage business and customer service processes/tasks. Additional Information Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level, these benefits may improve: Medical Insurance and Parental Medical Insurance Accidental Insurance and Life Insurance Retirals - Employee Gratuity, Future Service Gratuity benefit - Group Term Life, Employee Provident Fund, National Pension Scheme Flexi Benefits Plan - Tax Savings Plans Educational expense reimbursement Annual Leave/ Maternity & Paternity Leave/ Additional paid ML, Mental Health Day Other benefits include: Employee Wellness Programs Training programs And more.. We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination.

Qualifications: BCOM,BBA, BAF (Finance Background) Behaviors: Understanding of the insurance brokerage business and customer service processes/tasks.

Responsibilities: Analyse facultative risks and policies placed via the brokers. Setting up the risks including the specifications related to regions, deductions, markets participating on the risks. To ensure risks are timely set up. Coordinating with various teams Sanctions, Partner Assurance, risk and quality for any dependencies or approvals. To ensure the required premium entries (original / adjustments / refunds etc) are timely processed and advised to the markets and ensure that the contractual conditions are met. Understand the client’s business and their programmes, continually working with the placing team to fully understand any specific client requirements Generate and issue evidence of cover, debit notes and closing instructions Participate in renewal planning, anticipating and preventing possible issues before they occur Manage and coordinate workflow around seasonal renewals for assigned accounts Review market security information on reinsurers, checking compliance and financial positions Produce contractual documentation to a high level and within timescales Produce data, statistics, and information packs in support of the placement To ensure that the client documentation received from assigned clients are processed timely and advised to the markets. Efficiently handle client queries in respect of the accounts and proactively look at reducing it by providing innovative solutions to the advocate / client as appropriate Perform SPOE check where required for Junior Handlers. Process data as required for client / underwriter statistics. Acts as point of contact to client, broker, local overseas offices, underwriters and management for assigned accounts. Manage and resolve complex queries from assigned clients, coverholders, underwriters, Third Party. Receive and manage assigned clients cash calls / claims instructions in a timely fashion to agree with the market Engage with Bureau markets for prompt agreement and Xchanging offices for agreement / signing of accounts Work closely with broking team to ensure they are kept appraised of issues and developing situations are escalated as necessary. Understands and monitor contract or program experience for assigned Clients, being aware of any anomalies and escalating any concerns to the Client Service Managers and / or Account Executive as appropriate. Is aware of unpaid items and status of collection for regular update and discussion with Clients / stakeholders and ensures problems are escalated to management. Adheres to standard internal processes, policies and procedures, and other external regulatory requirements. Compliance with legal requirements, industry regulations, organisational policies and Gallagher best practice and professional codes. Coordinates regular engagements to ensure Client and stakeholders satisfaction and to gain an understanding of assigned Clients business and operating environment. Undertake travel as required to assigned Clients, Reinsurers and/or other Gallagher offices (London / Overseas offices) and attend relevant meetings, ensure meeting notes and follow up actions are completed. Technical knowledge of FAC business and all servicing functions essential pertinent to clients. Creates training plan and conducts training to Junior Claims Handlers and Trainees