
Medical Collections (Self-Pay Collector)
Job Description
- Send monthly statements to patients.
- Assist patients with questions about their bills.
- Create and implement payment arrangements.
- Handle incoming phone calls regarding patient accounts.
- Process payments, including credit card transactions and setting up payment plans.
- Maintain accurate records of payments and refunds.
- Assist in resolving billing errors and discrepancies.
- Coordinate with collection agencies as necessary.
- Provide regular updates and recommendations to management.
- Complete tasks as assigned by your supervisor/manager.
- High school diploma or equivalent.
- Health insurance knowledge and medical billing preferred.
- Proficient computer knowledge.
- Proficient phone skills.
- Strong organizational skills.
- Attention to detail.
- Ability to handle sensitive information with confidentiality.
- Adapt to a fast-paced work environment and shifting priorities.
- Knowledge of state laws related to collections is preferred.
This is a drug-free workplace and all job offers will be contingent on passing a drug screen and a favorable pre-employment background check.