Drive operations with our staffing partners. Ensure key metrics targets and business objectives are met.
Lead and inspire vendor teams to provide excellent customer service. Run and manage the AI operations strategy, focusing on automation efforts for the lowest spending customer segment.
Translate business requirements into clear inputs for engineering teams. Coordinate efforts and align interests across program management, strategy, and engineering teams, requiring stakeholder management.
Design and iterate on service workflows to achieve global consistency and efficiency. Drive operational excellence in partnership with vendor teams.
Draw operational insights and make recommendations to drive improvements to deliver more effective and efficient operations.

Service Delivery Manager, gTech Ads, Customer Experience

Job Description