Data & Claim Management Manager

Job Description 

At our company, we hold an uncompromising stance against mediocrity, committing ourselves to work that delivers audacious impact and is fueled by a pioneering spirit of continuous progress and innovation. This ambition is supported by leadership grounded in courage and clarity—ensuring alignment, accountability, and purpose in everything we do. Integrity shapes how we hire, recognize, and develop talent, with a focus on potential, ambition, and long term growth. Together, we operate with collective strength, prioritizing meaningful results over unnecessary rituals and navigating challenges with unity and resolve. Above all, we remain steadfast and resilient, never losing sight of our commitments and continuously pushing forward through complexity with determination and purpose to create a better life for all. 

• Manage end-to-end performance tracking, incentive governance, and claim management processes across OEMs, distributors, retail channels, and e-commerce platforms to ensure operational transparency and execution accuracy.

• Monitor channel and partner performance against business targets, validate commercial program outcomes, and ensure alignment between incentive structures and actual sales performance.

• Lead claim validation, reconciliation, and settlement processes for incentive programs, promotional campaigns, and co-funded commercial initiatives in compliance with approved policies and governance standards.

• Collaborate closely with Channel Sales, Finance, Customer Experience, Internal Audit, OEMs, and external partners to ensure accurate reporting, timely issue resolution, and smooth operational execution.

• Develop and maintain performance dashboards, reports, and analytical insights to support data-driven decision-making, operational optimization, and business growth initiatives.

• Drive operational excellence by improving process efficiency, reducing operational leakage, strengthening compliance controls, and enhancing claim processing accuracy and turnaround time.

• Ensure compliance with internal policies, audit requirements, regulatory standards, and commercial governance frameworks across all channel performance and claim management activities

Academic Qualification

• Bachelor’s degree in Business Administration or related discipline from a reputed university.

Job Experience Required

• 4-5 years of data analysis experience; 1- 2 years in a relevant field will be preferred

Required Capabilities

• Strong analytical and operational management capability.

• Good understanding of channel performance management, incentive structures, and claim governance processes.

• Strong reporting, reconciliation, and data analysis skills.

• Knowledge of telecom device ecosystem, distribution channels, and commercial operations.

• Ability to manage cross-functional coordination and stakeholder communication effectively.

• Strong problem-solving, compliance, and process improvement capability.