Scheduling Coordinator

Job Description:

Job Title: Scheduling Coordinator

Location: Greenwood, IN

Department: Administrative

Employment Type: Full-Time

Shift: Monday – Friday, 8:00 A.M. – 5:00 P.M.

Job Summary:

Are you highly organized, detail-oriented, and passionate about creating efficient systems that support both clients and providers? Do you enjoy coordinating schedules, solving problems, and collaborating across departments to ensure seamless service delivery? Join our team as a Scheduling Coordinator!

As a Scheduling Coordinator, you will oversee provider schedules and appointment coordination to optimize the client experience and maximize service efficiency. Working closely with clinical teams, Client Contact Services, and leadership, you will help maintain accurate schedules, support caseload management, and ensure clients receive timely access to services. Scheduling Coordinators may support a variety of programs, including Psychiatry Services, Outpatient Services, Psychological Testing Services, Recovery Services, and Community Services.

Join a mission-driven organization where your organizational skills and attention to detail help improve access to care and support positive outcomes for the individuals and communities we serve.

Position Perks & Benefits:

• 29 Days of PTO
• Eligibility for HRSA Loan Repayment (eligibility requirements apply)
• Employee benefits package – health, dental, vision, retirement, life insurance, and more
• Competitive 401(k) Retirement Savings Plan – up to 5% employer match for Part-Time and Full-Time employees
• Company-paid basic life insurance
• Emergency Medical Leave Program
• Flexible Spending Accounts (FSA) – healthcare and dependent care
• Health & Wellness Program
• Employee Assistance Program (EAP)
• Employee Discount Program
• Mileage Reimbursement

Key Responsibilities:

• Build, maintain, and update provider schedules within the organization's electronic health record (EHR) system.
• Coordinate scheduling activities for designated programs and service lines.
• Review provider schedules for accuracy and identify scheduling conflicts or errors.
• Collaborate with Client Contact Services to resolve scheduling issues and maximize appointment utilization.
• Assist with caseload management and maintenance activities as assigned.
• Coordinate program-specific appointments and scheduling needs for clients.
• Work closely with clinical teams regarding caseload management, schedule utilization, attendance policies, and discharge procedures.
• Communicate available appointment openings to Client Contact Services staff to support timely scheduling.
• Generate and distribute scheduling and utilization reports for designated departments.
• Collect and organize data to support program evaluation, operational needs, and management requests.
• Maintain accurate scheduling records and updates within the electronic health record system.
• Attend required meetings and participate in departmental initiatives.
• Ensure compliance with HIPAA regulations and organizational confidentiality standards.
• Provide exceptional customer service when interacting with clients, providers, colleagues, and community partners.
• Perform additional duties as assigned.

Education and/or Experience Qualifications:

• High school diploma or GED required.
• Experience working in an office, healthcare, behavioral health, scheduling, customer service, or administrative support environment preferred.
• Experience utilizing electronic health records, scheduling software, or database systems preferred.
• Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and other business applications preferred.
• Experience coordinating schedules, appointments, or calendars is highly desirable.

Required License/Certification:

• Valid driver's license, acceptable driving record, and current automobile insurance required.
• Ability to successfully complete all required background screenings and employment requirements.

Additional Qualifications:

• Strong organizational skills with exceptional attention to detail.
• Excellent verbal and written communication skills.
• Ability to establish and maintain positive working relationships through telephone, electronic, and in-person interactions.
• Strong customer service and interpersonal skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Demonstrated problem-solving and critical-thinking abilities.
• Ability to read and interpret policies, procedures, manuals, and operational guidelines.
• Basic mathematical skills, including addition, subtraction, multiplication, and division.
• Ability to follow written and verbal instructions and work effectively under supervision.
• Strong computer proficiency and ability to learn new software systems.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Commitment to professionalism, reliability, and teamwork.

Employment Requirements:

• Successful completion of background screening, including criminal history, driving record, abuse/neglect, and fingerprint checks.
• Completion of New Hire Orientation upon hire.
• Completion of all required training, including Relias training, upon hire and annually thereafter.
• Compliance with all organizational policies, procedures, and confidentiality standards.
• Current driver's license, acceptable driving record, and proof of automobile insurance.

Physical Requirements:

• Ability to perform sedentary work, including sitting for extended periods throughout the workday.
• Frequent use of hands, fingers, and arms for typing, data entry, and operating office equipment.
• Ability to occasionally stand, walk, bend, reach, and lift office materials weighing up to 10 pounds.
• Visual ability to read documents and work on computer screens for extended periods.
• Ability to communicate effectively in person, by phone, and through electronic communication methods.
• Sedentary work may require occasional walking or standing; all other sedentary work criteria apply.

Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Adult & Child Health is a Smoke and Tobacco Free Workplace.