Job Description
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
About the Role:
We are seeking an experienced Salesforce Billing Technical Lead to enhance Avid’s webstore Business by implementing next generation solutions to help improve customer experience and increase Subscription user base. This individual will lead Salesforce platform development team with more focus on eCommerce solution, platform services and Digital Subscription lifecycle management. The ideal candidate will have deep technical expertise in Salesforce development, strong leadership skills, and hands-on experience with core Salesforce features, Billing Package, Order management, Invoice jobs and CPQ.
Responsibilities:
Lead the design and development of scalable Salesforce billing platform services, optimize Invoice Jobs and integrations with Payment Gateway
Architect and implement solutions for Digital subscription lifecycle including Provisioning, Recurring billing, Renewals, upgrades, and cancellations.
Proactively Lead the effort to build and monitor Order processing, License provisioning, Asset creation and license deposit process flows.
Build and optimize recurring billing models to manage Subscription plans including monthly, annual, and usage-based billing
Provide technical leadership and mentorship to Salesforce developers and Oversee Salesforce configuration, customization, and deployment activities.
Collaborate with Product owners to capture requirements and translate into technical designs and best-practice architecture.
Design and manage integrations between Salesforce and external systems including Web, eCommerce and Payment gateways.
Enhance integrations with ERP systems (NetSuite & RevPro) via middleware platform, Workato
Collaborate with Customer Service, Sales, eCommerce, Marketing, Finance, ERP and Product owners to design, develop and deploy periodic releases
Manage weekly release management of Salesforce config and customizations by leveraging CI/CD pipelines to ensure release integrity
Support and Maintain existing applications and drive continuous improvement initiatives.
Proactively monitor Recurring billing job performance, manage Subscription Renewal flows, data integrity across digital licensing platforms to ensure the platform is scalable and efficient.
Qualifications:
Bachelor’s degree in a Computer science or equivalent work experience.
10+ years of hands-on Salesforce experience, with at least 5+ years focused on implementing or enhancing Salesforce Billing Platform.
Working experience on Digital Licensing platforms is highly preferred
Deep technical proficiency with Billing and CPQ modules, Product Parent and variant architecture, Pricing, Promotions, Invoices and Life cycle Asset management
Strong understanding of Salesforce platform capabilities, Governor limits, and governance best practices.
Experience with Platform integrations with ERP (e.g., NetSuite) and other external tools is desired
Excellent communication skills with the ability to translate complex technical concepts for non-technical stakeholders and lead requirement sessions.
Ability to work effectively in the EST time zone (AMER/New York).
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!